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How to add personalized messages for custom price alerts?
to select the alert of your preference or the Create alerts option In the designated field, input your custom message.Published on Feb 6, 2025Updated on Sep 10, 20253I haven't received the verification code
Check dual SIM settings: If you’re using dual SIM, try swapping the SIM card slots and resend the verification message. Check storage space: Make sure your SMS inbox isn’t full. Delete old messages if necessary. Review blocked messages: Check whether security apps or system settings are filtering or blocking SMS messages. Disable SMS-blocking apps: Temporarily turn off any SMS-blocking or filtering apps on your device.Published on Aug 16, 2023Updated on May 22, 202633,133What should I do if facial recognition fails?
Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.Published on Oct 11, 2024Updated on May 14, 2026509How do I migrate my email address or phone number to another account? (app)
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you'll see a pop-up message.Published on Aug 22, 2023Updated on Apr 17, 2026594How do I migrate my email address or phone number to another account? (web)
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you will see a pop-up message.Published on Aug 22, 2023Updated on May 15, 2026393Passkey FAQ
When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version.Published on Mar 19, 2025Updated on Mar 4, 2026127How do I stay safe from phishing SMS using the name OKX?
Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users. High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on Mar 4, 2026323How do I invite existing users to join the Affiliate Program?
No, there's no conflict.6. When does the updated commission rate take effect after rebinding? It'll take effect in the next hour.7. Do rebound users count toward affiliate assessments? Yes, they do. If you have any other questions, feel free to reach out to our support team.Published on Sep 27, 2023Updated on May 21, 2026How do I manage my P2P settings?
There are 2 main types of phishing: SMS and email phishing (smishing) that uses various types of text messages. Most often, smishing starts with a message informing you that you received a large amount of funds. Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested.Published on Aug 22, 2023Updated on Mar 17, 20262,533How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on Mar 4, 202617Satoshi test FAQ
What should I do if I encounter the error message "We can't support verification for the TON network"? Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.Published on May 28, 2024Updated on Oct 15, 202543Common scam tactics
Don't easily trust tempting messages. Private transactions carry significant risks. Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices. Stay alert to various enticing messages claiming "high returns." Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies.Published on Sep 28, 2023Updated on May 14, 20262,694How do I avoid scams from off-site communication in P2P transactions?
Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails. If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on Sep 11, 2025Updated on Sep 26, 202516How do I secure my exchange account?
Phishing attacks occur when an attacker pretends to be a trusted source, often using fake URLs, emails, or SMS messages to get you to share sensitive info. They aim to cause panic, using urgent messages like "suspected money laundering" or "account restriction." Example: Note: these are real SMS messages our users receive. Phishing attempts may also arrive via email or from other sources.Published on Jun 12, 2024Updated on May 22, 20261,343How do I manually redeem my funds in Arbitrum?
Select Connect to connect your wallet Note: ensure that you've switched the network of your wallet to ARB network Connect your wallet with ARB network Once you have connected your wallet, select Redeem to manually redeem your funds Select redeem to redeem your fund You can check the status of the redemption in the statement generated A successful message will be displayed after you have redeemed your fundsPublished on Sep 11, 2024Updated on Sep 12, 202550