All
FAQ
Announcements
Product documents
OneFootball Credits Trade and Earn
Terms & Conditions The "OneFootball Credits Trade and Earn" promotion starts on April 9 at 10:00 (UTC) and ends on April 20 at 10:00 (UTC) ("Campaign Period"). This promotion is open to fully KYC-verified OKX users in non-restricted jurisdictions (see Clause 6 of platform rules for restricted areas).Published on Apr 9, 2026Updated on Apr 9, 202628X Drops Club United States
X Drops Club Terms and Conditions Last Updated: 4 December, 2025 1. X Drops Club is a rewards program offered by the OKX entity on which you are onboarded as a customer under the OKX Terms of Service ("OKX"). It is a rewards program through which customers can earn selected tokens ("Rewards") by holding digital asset tokens ("Eligible Tokens") with certain asset thresholds in their funding and/or...Published on Dec 5, 2025Updated on Mar 24, 2026Does OKX Marketplace charge fees?
Your digital treasures deserve a home at OKX Marketplace – where freedom, affordability, and creativity unite.Published on Oct 14, 2023Updated on Sep 12, 202522Outcomes FAQ
Due to regulatory requirements, Outcomes is unavailable in certain countries and regions, including but not limited to: the United Kingdom, Singapore, Japan, Canada, Hong Kong, Iceland, and the U.S. states of Florida and Rhode Island. Please refer to platform announcements for the full restricted list. If you are in an unsupported region, you will be unable to see the Outcomes entry point or conduct trades.Why can't I see the Outcomes entry point?Published on May 20, 2026Updated on May 25, 20261Why hasn't my deposit been credited?
Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.Published on Sep 1, 2023Updated on May 22, 202614,009United Kingdom (UK) financial promotions FAQ
We also have our OKX Learn pages to provide further educational material.How does the self-categorisation process work under the UK FCA rules? There are two categories to choose from based on your current circumstances. Assuming you fall into one of the three and pass the assessment questionnaire, you can trade on our platform. Restricted Investor: This applies to the majority of our UK users.Published on Dec 28, 2023Updated on Feb 9, 202669How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026442What types of partnerships does OKX have?
OKX Drops Partnership1. What is OKX Drops OKX Drops is our exclusive NFT initial offering platform, featuring handpicked projects from builders, artists, creators, and celebrities. Drops enables users to discover and engage with top-tier NFT collectible offerings, ensuring the successful launch of NFT collections.2. What are the different types of Drops? We support several activity types to...Published on Jun 18, 2024Updated on Feb 9, 2026129How do I buy with debit / credit cards?
You can instantly buy crypto with a small fee using Visa and Mastercard debit and credit cards.Published on Feb 22, 2024Updated on May 14, 2026585How do I remove my debit or credit card?
To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on Apr 21, 2026Updated on Apr 30, 20261What are the cryptoassets that are listed on OKX in the United Arab Emirates (UAE)?
Here, you'll find the tokens currently available to users who registered in the United Arab Emirates (UAE) under OKX Middle East Fintech FZE, reflecting our ongoing effort to meet the demands and expectations of our community. Please note that this list was drafted on 28 October 2025. We'll continue to list and delist tokens on an ongoing basis. Note: not all tokens below may be available for derivatives trading.Published on Sep 18, 2024Updated on Nov 17, 20258How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on Apr 6, 2026Updated on Apr 15, 2026How does insufficient permissions for TRON wallet addresses work?
User permissions for the TRON wallet address are assigned to specific wallet addresses. You'll need permission from the wallet address to make transactions. We aren't able to change permission settings. Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or...Published on Aug 20, 2024Updated on May 19, 2026226How does the V3 liquidity pools work on OKX DeFi?
How does market making work? Market making in DeFi involves providing liquidity to decentralized exchanges (DEXs), such as adding assets like ETH or SOL to pools. In return, you earn a share of the trading fees, contributing directly to the efficiency of the crypto ecosystem. By ensuring there are sufficient assets for trading, market makers help stabilize price fluctuations. Additionally, impermanent loss is a key concept to consider.Published on May 14, 2024Updated on Sep 12, 202525What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?
Source of Wealth is defined as the origin or means through which an individual or entity has acquired their financial resources.Acceptable documents you can submit as proof of Source of Funds and Source of Wealth: Source of funds/wealth Source of funds proof type Salary Mandatory: Bank statement (past 3 months) or bank letter showing salary earnings and displaying the employer's name If your bank statement doesn't show your employer's name in the salary transactions, kindly upload one of the followingPublished on Jun 17, 2025Updated on Apr 15, 20264