All
FAQ
Announcements
Product documents
List of DApps that temporarily don't support AA Smart Account
As AA Smart Account is just newly launched, not all on-chain DApps may support it. This can result in errors when interacting with them using an AA Smart Account. Below is a list of DApps that currently do not support the AA Smart Account. However, we are actively working with these teams to accelerate their support for the AA Smart Account. We believe that as the AA Smart Account continues to...Published on Aug 11, 2023Updated on Sep 12, 202583What does OKX NFT Marketplace offer but other platforms don't?
In the dynamic landscape of cryptocurrency trading platforms, OKX stands as a trailblazer, continuously pushing the boundaries of innovation to provide users with an unparalleled trading experience that surpasses industry standards. Let's delve deeper into the multifaceted features that distinguish OKX from its counterparts across various crucial functions.Order execution mastery OKX's commitment...Published on Dec 27, 2023Updated on Sep 12, 202524How do I avoid scams from off-site communication in P2P transactions?
Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection. After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling.Published on Sep 11, 2025Updated on Sep 26, 202516Affiliate FAQ
You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate? As an invitee, you might be recalled if you haven't made any deposits, trades, or logged in for over 180 days.4.Published on Dec 4, 2024Updated on Apr 6, 2026728Copy trading FAQ
What factors could stop me from copying a trade in copy trading?Published on Sep 15, 2023Updated on Apr 20, 2026686TradFi/Stock Perpetuals FAQ
Can you show me an example?Published on Apr 1, 2026Updated on May 21, 20267OKX NFT FAQ
Uncheck "Don't show NFTs hidden by me". After that, you will be able to see the hidden collectibles on the NFT page. Tap the three-dot icon at the bottom right of the corresponding NFT and select Unhide to restore its display. 10. How do I report a scam NFT collection? If you suspect that an NFT collection is involved in fraudulent activity, you can contact our customer support team to report it. Please note that both the wallet and the marketplace operate on a decentralized architecture.Published on Jan 5, 2023Updated on Jan 27, 2026555I haven't received the verification code
Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.Published on Aug 16, 2023Updated on May 22, 202633,143A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.9. I don't know how much I plan to deposit. Can I change my estimated amount later? No. However, we only collect your estimate for reference purposes. You can always deposit more than the estimated amount.10. How do I check my identity verification information?Published on Apr 30, 2026Updated on May 19, 2026I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on Aug 16, 2023Updated on Feb 9, 202627How can I protect myself from scammers?
If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202612,226My mobile phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 22, 2023Updated on May 22, 2026468Block trading basics
The minimum notional size for a block trade is US$1,000 or equivalent.Why is the combo price on the RFQ builder different from the price the maker expects me to pay? The combo price as displayed on the builder is based on the mid-point of the latest bids and asks on the order book. However, block trading occurs off of the order book as a privately negotiated transaction between a Taker and a Maker.Published on Jun 29, 2022Updated on Mar 6, 202617What's the multisig scam?
Here are some tips to protect yourself against multisig scam: Be cautious of unsolicited requests Don't interact with smart contracts or sign any transactions from sources you don't trust or are unfamiliar with. Verify sources Always verify the legitimacy of any service or individual asking you to interact with a smart contract. Cross-check with official sources. Use trusted platforms Only use reputable and trusted platforms for your transactions.Published on Aug 20, 2024Updated on May 5, 2026103How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help mePublished on Mar 5, 2025Updated on Sep 10, 20254