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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026454What is AA Smart Account?
AA Smart Accounts combine the advantages of both EOAs and CAs, making the account itself programmable. They offer features like batch transactions, gas delegation, key recovery, and more.2. Can I delete my AA Smart Account? Yes, you can. Learn more about how to delete your AA Smart account.4. What should I take note of when using an AA Smart Account?Published on Sep 4, 2023Updated on May 29, 20266,104Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on May 29, 2026259How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Apr 6, 2026Updated on May 29, 2026What's Smart Sync on spot copy trading?
Spot Smart Sync is available across multiple platforms, including: Mobile app (iOS & Android) WebWhat's the difference between ‘Custom Copy’ and ‘Smart Sync Copy’? Custom Copy: allows users to manually adjust parameters like stop-loss and take-profit levels. Smart Sync Copy (default): automatically mirrors the lead trader's strategy and positions without manual adjustments, making it easier for users to trade effortlessly.Can I adjust the amount I want to invest when using Spot Smart Sync?Published on Oct 9, 2024Updated on Jun 8, 2026270What's smart sync and how do I use it?
Can I convert my existing copy trades into smart sync? We currently don’t support switching copy mode for existing trades. Instead, you can stop copying a lead trader, and copy them again using smart sync.2. Why are my smart sync entry and exit prices different from the lead trader’s?Published on Feb 26, 2024Updated on Jun 8, 2026437How do I use my Smart Account?
AA Smart Account eliminates the limitations of seed phrases/private keys, allowing performing batch transactions, gas deletion, key recovery and etc.Published on Aug 30, 2023Updated on Nov 17, 202512,999How do I trade smart with the right leverage?
At OKX, your asset security and long-term PnL are extremely important to us. As setting a high copy trading leverage can bring significant risks, we recommend keeping your copy trading leverage at 20x or lower to protect your assets and avoid potential losses.What are the risks of high copy trading leverage? Our copy trading data shows that an increasingly high number of copy traders have had...Published on Aug 8, 2023Updated on May 29, 20261,032How do I export my AA Smart Account?
We offer a few wallet types for you to export your AA Smart Contract. Simply go to OKX Wallet, select Manage and Back up wallet. Select ▼ to back up your AA Smart Account Select Manage > Back up Wallet to back up your AA Smart AccountSeed Phrase Wallet Select this option if your AA Smart Account is created under the seed phrase wallet. You can select the wallet that stored your AA Smart Account and write down your seed phrase separately to back up your Smart Account.Published on Aug 11, 2023Updated on May 29, 202638List of DApps that temporarily don't support AA Smart Account
As AA Smart Account is just newly launched, not all on-chain DApps may support it. This can result in errors when interacting with them using an AA Smart Account. Below is a list of DApps that currently do not support the AA Smart Account. However, we are actively working with these teams to accelerate their support for the AA Smart Account. We believe that as the AA Smart Account continues to evolve and gain popularity, this list will gradually decrease.Published on Aug 11, 2023Updated on Sep 12, 202585How do I start trading cryptocurrency on OKX with Smart Trading?
Learn a lot about Smart Trading, from understanding its concept to leveraging the strengths of each Smart Trading product here, so you can get started with trading crypto on our platform with Smart Trading.What's Smart Trading? Smart Trading is our premiere suite of trading products that enables anyone to capture crypto trading opportunities through automation or replication.Published on Apr 7, 2024Updated on May 29, 202676What's the multisig scam?
A multisig scam involves scammers creating elaborate schemes to trick users into signing or interacting with malicious smart contracts. These contracts are designed in such a way that they take control of your wallet, even if the permissions seem equal (1-to-1). This means that while it might appear that you have control over transactions, malicious smart contracts give full control to the scammer, leaving you unable to access or manage your assets.Published on Aug 20, 2024Updated on May 29, 2026103How do I use the Copy mode restriction feature?
Custom Copy mode: users can set their own investment amount, leverage, trading pairs, and stop-loss/take-profit levels for each trade. This option may be suitable for those who have experience with copy trading.How do I access the Copy mode restriction feature?Published on Jul 16, 2024Updated on May 29, 202637X Layer upgrade and OKT/OKB asset handling FAQ
August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract. August 18, 2025, 2:00 PM (UTC+8) The OKB smart contract will be upgraded to remove minting and burning functions.FAQWhat's X Layer? X Layer is a public blockchain, decentralized public blockchain launched by OKX. It isn't a sub-chain or dedicated chain of the OKX exchange. Anyone can deploy projects on X Layer.Published on Aug 13, 2025Updated on May 29, 202630Why is my accessible balance lower than my funds unavailable for withdrawal?
He receives 20 ETH at 17:10 UTC. USD value (Crypto asset) Accessible balance 60,000 (~20 ETH) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 4: the price of ETH drops to 1,000 USDC at 17:12 UTC. The new value of 20 ETH is reflected in their accessible balance. However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on May 29, 2026368