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How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on Aug 26, 2025Updated on Jun 2, 202654How do I deposit AED with Simple bank transfer?
We'll walk you through the process using the app as an example.How do I link my bank account for AED deposits via Simple bank transfer? 1. Go to Deposit Cash on your OKX app 2. Select AED and + Add account to connect your bank account via Simple bank transfer Select Next to add your account 3.Published on Jun 11, 2025Updated on May 29, 202613What is OKX DEX Aggregator+?
It's sent directly to Solvers competing in a sealed auction, preventing MEV attacks at the architecture level and eliminating the risk of front-running and sandwich attacks.Trade unique assets Intent Swap supports RWA (Real World Asset) token trading — such as tokenized stocks and precious metals — that may only be available through Solver liquidity and can’t be traded in standard AMM pools.Published on Apr 20, 2026Updated on Apr 30, 202656How do I create NFTs?
It's a walk in the park to create your own NFTs on OKX.Published on Jun 8, 2023Updated on May 29, 20261,408What can I do if I trigger P2P risk control?
An official Customer Support will contact you via email and walk you through the process. Please ensure you stay reachable and check the email address linked to your OKX account for an email from OKX. Provide the required information according to the email received.2. Why can’t I appeal T+1 orders?Published on Sep 13, 2023Updated on Jun 2, 20261,836What can help prevent P2P crypto scams and protect my assets?
Only seek support from official channels: always seek assistance from customer service through our chatbot. To learn about other types of scams, visit here.Published on Sep 2, 2023Updated on May 29, 20261,466What's Private Copy Trading?
Select Manage copy traders to view all copy traders that are currently copying you Proceed to the Manage copy traders sections to see the list of your copy traders You’re able to filter by: Trader type Direct invitees: invitees lead traders directly invited through the OKX Affiliate Program. Indirect invitees: invitees invited by your sub-affiliates through the OKX Affiliate Program. Non-invitees: copy traders who aren't invited through the OKX Affiliate Program.Published on Aug 29, 2023Updated on May 29, 20261,748How do I stay safe from phishing SMS using the name OKX?
If something seems off, contact OKX support through the app for official assistance.What I should NOT do: Don’t click on links from suspicious or unexpected SMS messages. Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX. Don’t download apps, extensions, or wallets from unknown or unofficial sources.Published on May 9, 2025Updated on May 29, 2026325How can I reduce trading fees?
Invited users can reach the required trading volume through spot, perpetual swaps, futures, margin, or options trading. P2P trading doesn’t count toward the trading volume. For details on becoming an OKX Node and enjoying rebates and fee discounts, please refer to the OKX Node Program Rules. Invitees can achieve a trading volume of 50 USDT through spot, swap, futures, leverage, or options trading. P2P trading does not count towards the trading volume.Published on May 19, 2025Updated on May 29, 202670How do I manage my P2P settings?
We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool. If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 22, 2023Updated on May 29, 20262,537Beneficial Ownership FAQ
Please see the organizational chart below for an example of how to capture ownership through intermediary entities. Learn more about the types of institutions that are supported by us here.Published on Oct 10, 2024Updated on May 29, 20266Beneficial Ownership FAQ
Please see the organizational chart below for an example of how to capture ownership through intermediary entities. Learn more about the types of institutions that are supported by us here.Published on Oct 10, 2024Updated on May 29, 20261What does OKX NFT Marketplace offer but other platforms don't?
Let's delve deeper into the multifaceted features that distinguish OKX from its counterparts across various crucial functions.Order execution mastery OKX's commitment to empowering users is exemplified through its robust standalone app trading feature. This feature not only provides unparalleled control over trades but also signifies a commitment to user-friendly interfaces.Published on Dec 27, 2023Updated on May 29, 202624How do I track my assets when trading in Spot and Futures mode?
While trading in Spot and Futures modes, you can monitor your assets through the Position and Assets tabs on the trading screen. We've seamlessly integrated these options to improve your trading experience. They're crafted to simplify navigation and elevate user satisfaction. Positions and assets are combined in one menuHow do I filter to track my positions and assets? Users will find their positions and assets displayed together under the Positions and Assets menu.Published on Oct 23, 2024Updated on May 29, 202620What are the most commonly used DApps?
Select GameFi and kickstart your gaming journey on DApp xPet: A browser plugin pet game on the Arbitrum chain, earning tokens through production activities. Hamster Kombat: A click-through game on TON where players earn in-game tokens by clicking on digital hamsters. The main goal of the game is to manage a virtual cryptocurrency exchange and upgrade various links to increase passive income.Published on Nov 15, 2022Updated on May 29, 2026463