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Apple Pay – Additional Terms
Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for...Published on Aug 8, 2025Updated on May 8, 202610Google Pay – Additional Terms
Service Relationship Google Pay is a service of Google LLC (“Google”). Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where...Published on Aug 8, 2025Updated on Oct 3, 202513How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Apr 29, 2024Updated on Apr 17, 2026204Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on Apr 24, 2026Updated on Apr 24, 2026Unified USD Orderbook FAQ
Currently, in addition to fiat USD, the Unified USD Orderbook supports: USDC USDG Additional stablecoins pegged 1:1 to USD may be added in the future.2. How do I choose which fiat or stablecoin to use when placing a trade in the Unified USD Orderbook? When placing an order, you can choose your preferred fiat or stablecoin for: “Trade with”: Specify the fiat/stablecoin to use for trading. “Receive with”: Specify the fiat/stablecoin to receive upon completing the trade.3.Published on Jul 4, 2025Updated on Jan 2, 2026Travel Rule FAQ
Additional supplementary information may also be required. Select the channel that the transaction will be transferred to The same may be applied to incoming crypto transfers in regulated regions, where deposits without a Travel Rule message may be locked until you provide additional information on the person who initiated the crypto transfer.If you're making a withdrawal to another exchange:1.Published on Jul 20, 2023Updated on Feb 5, 2026808How do I complete the required tasks shown in the app?
If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on Jul 3, 2025Updated on Jul 10, 202537How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 202580What's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I connect or disconnect a wallet from my account? Connect wallet: Go to Menu in the top-left corner > Profile and settings > Wallet Connect > Connect wallet > Select the wallet you want to connect > Enter your wallet password and complete the verification.Published on Jan 7, 2025Updated on May 9, 20261,371United Kingdom (UK) financial promotions FAQ
If OKX introduces new products or services that fall into a different risk profile, we may need to ask you additional questions.Published on Dec 28, 2023Updated on Feb 9, 202669How do I set up a liquidation alert?
This requires you to deposit additional funds to maintain your open positions or risk liquidation.Why should I set up a liquidation alert? Setting up a liquidation alert helps you manage your risk by notifying you when your margin level drops to or below 300%. This allows you to take timely actions, such as depositing more funds or adjusting your positions, to avoid liquidation.How do I set up a liquidation alert on my trading platform?Published on Aug 2, 2024Updated on Apr 3, 202625How do I add margin for margin trading?
The maximum amount you can add or reduce is displayed on the page.Increase or decrease margin in cross margin mode In the cross margin mode, there is no additional button under the position. This is because the futures margin cross margin mode uses the entire value of a specific crypto as margin. If you want to make a margin call, you need to transfer a specific crypto to your trading account.Published on Mar 20, 2023Updated on May 13, 202637Why is my account restricted and what should I do?
Our team will notify you with next steps/instructions if additional information is needed. We remain committed to prioritizing security and compliance. If you have any questions regarding risk control measures or account restrictions, please refer to the platform's Terms of Service for further details.How do I complete the account review process? If your account is temporarily restricted, we'll contact you to request additional information.Published on Feb 27, 2026Updated on May 22, 2026729Trade Like A Pro hype rules
Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of the reward are the sole responsibility of the individual reward recipient. Participants who browse the activity or Campaign page and participate in this Campaign are regarded as having read and understood the terms and conditions of the Campaign.Published on Sep 25, 2023Updated on Aug 28, 202513How do I check the status of my institutional verification?
Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejectionPublished on Oct 10, 2024Updated on Oct 8, 202538