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What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
Note: T+1 restrictions cannot be appealed for early unfreezing.Published on Mar 17, 2023Updated on May 29, 20263,127World Cup VIP Exclusive Gift Set FAQ
A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set. VIPs may submit their delivery address, Customization Name and Number on the football Jersey from March 25, 2026 at 12:00PM (UTC+8) to March 31, 2026 at 12:00PM (UTC+8). Notes: Only verified VIP users are eligible. Trial VIP accounts aren't eligible for the World Cup VIP Exclusive Gift Set.Published on Dec 19, 2025Updated on Jun 4, 2026321X Layer upgrade and OKT/OKB asset handling FAQ
Before January 1, 2026, you can deposit OKT from your wallet to the platform. The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price?Published on Aug 13, 2025Updated on May 29, 202630OKX Sub-Affiliate link rules
Links created on or after January 1, 2026 will be assessed from the fourth calendar month upon link creation. Note: Links created before January 1, 2026, will continue to be assessed starting from the first day of the third calendar month after the link is created. Examples: A link created on August 1, 2026 will be assessed starting from November 1, 2026, and subsequently on the 1st day of each calendar month.Published on Sep 28, 2023Updated on May 29, 2026675Outcomes User Guide
For example, "The overall champion of the 2026 football competition" is an event with markets such as "Brazil to win," "Argentina to win," and "France to win" — you can predict the event's outcome based on your own judgment.How do I use Outcomes?Step 1: Access Outcomes Open the OKX App, find the Outcomes entry in the homepage banner, and tap to enter.First-time users need to complete an account initialization process — this isn't required on subsequent visits.Published on Jun 2, 2026Updated on Jun 4, 20261How to claim my RL OKXclusive Pass?
get started today with these steps: [1] Click I already have a wallet [2] Select Seed phrase or Private keys, and enter it [3] Then, go to the Face ID verification page, and click Enable now to complete the import Step 3: Claim the RL OKXclusive Pass [1] Click the NFT Market tab in OKX Wallet > Launchpad > RLTH OKXclusive Pass Free to Claim!Published on Apr 5, 2023Updated on May 29, 202641How can I do spot trading with the Jupyter Notebook?
For more information on how to figure out what mode your current account is configured as, please read our dedicated guide and enter the acctLv parameter. 1 import okx.Account as Account 2 3 flag = "1" # live trading: 0, demo trading: 1 4 5 accountAPI = Account.AccountAPI(api_key, secret_key, passphrase, False, flag) 6 result = accountAPI.get_account_config() 7 print(result) 8 9 if result['code'] == "0": 10 acctLv = result["data"][0]["acctLv"] 11 if acctLv == "1": 12 print("Simple mode") 13 elifPublished on Sep 29, 2023Updated on May 29, 2026562Outcomes FAQ
Limit order: price × shares ≥ 1 xp. Market buy ≥ 1 xp. Market sell ≥ 1 xp (no minimum for market close-out orders).What are Split and Merge? Split: 1 xp can be split into 1 Yes share + 1 No share in the same market. Merge: 1 Yes share + 1 No share can be merged to redeem 1 xp.Published on May 20, 2026Updated on Jun 5, 2026411Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 60,000 (~20 ETH) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 4: the price of ETH drops to 1,000 USDC at 17:12 UTC. The new value of 20 ETH is reflected in their accessible balance. However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on May 29, 2026368How do I access cryptocurrency derivative products in Australia?
The pathway you follow depends on your client classification under the Corporations Act 2001 (Cth).Pathway 1: Retail derivatives Retail clients in Australia may access USDT-margined crypto perpetual contracts with a maximum leverage of 2:1. Retail derivatives are subject to additional consumer protections, including negative balance protection, margin close-out protection and mandatory disclosure documents. To access retail derivatives, you must complete the following: 1.Published on Mar 20, 2024Updated on May 29, 202620Event Contracts FAQ
At expiry: Correct judgment: Each contract share can be redeemed for up to 1 USDT (minus a settlement fee) Incorrect judgment: The share becomes worthless; no settlement fee is charged Example: A user purchases 1 Up contract for 0.01 USDT. At settlement, if the Up direction is confirmed, the contract is worth 1 USDT.Core Features Clear profit and loss: Results are determined based on final facts, with transparent rules. Full margin, no liquidation risk: No leverage, no margin calls.Published on Apr 16, 2026Updated on Jun 2, 2026OKX wallet FAQ
1. What should I do if I forgot my password? You can only reset your wallet password by re-importing your seed phrase or private keys. If you've forgotten your wallet password, you're unable to retrieve your assets in your wallet permanently. If you forgot your OKX account's login password, refer here for more details.2. How do I reset my wallet? You can open your OKX Wallet, and select Menu > Password > Reset wallet.Published on Aug 24, 2023Updated on May 29, 20262,962What should I do if I forget my OKX wallet password?
1. Concept OverviewWhy You Should Back Up Your Seed Phrase or Private Key Backing up your seed phrase or private key is essential for protecting and managing your digital assets in a Web3 wallet.What is a Seed Phrase? A seed phrase (also known as a mnemonic phrase) is a set of randomly generated words, usually consisting of 12, used to back up and restore your wallet.Published on Oct 28, 2022Updated on May 29, 202613,676What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomePublished on Dec 24, 2024Updated on Jun 5, 2026871Passkey FAQ
1. Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Jun 4, 2026138