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Why do I need to complete an identity re-verification during the service update? (LATAM)
The service update requires you to re-verify your identity. You will receive a message in the app or on the website indicating a deadline to complete the process. If you do not complete it on time, some features of your account will be temporarily restricted: Receive notification: a message informs you of the deadline to re-verify your identity. Confirm your country of residence: select your current country.Published on Apr 23, 2026Updated on Apr 30, 2026How do I enable or disable my Trader Mode?
You can re-import your wallet anytime using your seed phrase. However, once your Trader Mode expires, the private key will no longer be stored in the TEE.4. How do I resume my strategy orders? If your strategy orders are suspended when your Trader Mode is automatically disabled, you can resume them after you re-enable your Trader Mode. You can learn more here: How do I trade with OKX Wallet Trader Mode?Published on Aug 22, 2025Updated on Mar 23, 2026241Managing RFQs on the RFQ board
When trying to trade a unique strategy with elements that cannot be combined, either with multiple expiry dates or currency pairs, the platform will show your strategy as "custom" and reveal the details when the legs are expanded.How can I re-submit an expired, canceled, or failed RFQ? After your RFQ expires, is canceled, or fails to execute, a link with the text "re-price" will appear in the "action" column.Published on Jun 30, 2022Updated on Sep 10, 202519Affiliate FAQ
For any reason, if your invitee's registration or recall fails, it's not possible to re-bind them to an affiliate.6. Under what criteria can I recall my invitees as an affiliate? As an affiliate, you can recall your invitees if they haven't made any deposits, trades, or logged in for over 180 days.7. Can invitee delete their account and re-sign up to attribute it to a different affiliate?Published on Dec 4, 2024Updated on Apr 6, 2026728OKX wallet FAQ
You can use the correct seed phrase to re-import your wallet. The wallet account you're looking for is a derived account of the imported wallet. It's recommended to add an account under the wallet to see if the account you're looking for is in it. Your seed phrase isn't generated in the OKX wallet. You can go to the wallet app that created the seed phrase to try re-importing.5. Why do I need to back up seed phrases or private keys? How to back it up?Published on Aug 24, 2023Updated on May 13, 20262,956What is OKX Wallet Auto-Confirm?
If you switch devices, you'll need to re-import your wallet using your seed phrase or re-authenticate via password. Extension wallet lock: In the browser extension, Auto-Confirm only functions while the wallet is unlocked and active on the official OKX Wallet website. Once the wallet is locked, the feature is temporarily disabled and will require re-authentication to resume. You can configure lock time and enable/ disable Auto-Confirm under Settings > Wallet lock in your OKX Wallet extension.Published on Sep 25, 2025Updated on Mar 23, 2026547How do I update my login password?
Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enterPublished on Aug 22, 2023Updated on Oct 15, 202530Google Pay – Additional Terms
If you relocate, you must delete the token and re-enrol once your new address is verified. No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 202513Spot grid bot FAQ
Risks and considerations: The bot may buy or sell assets at the market price when re-initializing, depending on current market conditions. If you are uncomfortable with this re-initialization process, you can choose to stop the bot manually and create a new bot with the desired settings and investment. Also, keep in mind that when you edit your bot, any accumulated grid profits that haven't been withdrawn or used will be re-invested into the bot.Published on Aug 28, 2025Updated on Jan 22, 202621How do I remove my debit or credit card?
You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove.Published on Apr 21, 2026Updated on Apr 30, 20261Demo trading
To get a new price from the trading bot, please cancel and re-price your demo RFQ. Please be reminded that quotes made by the trading bot WAGMI are for reference only and should not be considered as an offer to transact in digital assets nor should it be interpreted as the price you should expect when trading with real assets.Published on Jun 29, 2022Updated on Dec 3, 20251,760How do I change my login password?
Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enterPublished on Aug 22, 2023Updated on May 15, 202619,696What's Satoshi test and how do I complete it?
In the event that the verification times out, you have the option to re-attempt the verification process. Please be aware that while re-attempting may resolve verification issues, any network fees incurred during prior tests will not be refunded. This is important to consider as you manage your transaction costs. For more information about Satoshi test, visit here.Published on May 28, 2024Updated on Feb 17, 202664How do I trade with OKX Wallet Trader Mode?
Re-activate your Trader Mode You can re-activate your Trader Mode by uploading your private key to the TEE (Trusted Execution Environment) to restore signing access You can check more details here: How do I enable or disable my Trader Mode?Published on Aug 22, 2025Updated on Mar 23, 2026654How do I reverse my trading position with one tap?
React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds. The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters.Published on Jul 5, 2025Updated on Apr 6, 202610