All
FAQ
Announcements
Product documents
Why did my identity verification fail?
Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...Published on Aug 8, 2024Updated on May 29, 202658Why did my identity verification fail?
Changing Identity Verification Information (Changing Person / Changing Document) Video Verification Issues for Hearing-Impaired Users Non-standard Verification Process You did not follow the on-screen instructions during the verification process. You are unable to complete video verification, or the system displays “Your P2P trading function is restricted.” Under 18 Years Old The document you submitted does not meet the platform’s requirements.Published on Sep 5, 2023Updated on May 29, 202611,581Buy/sell/convert spread disclosure
When you place simple buy, sell, or convert orders, we include a spread in the quoted price. This spread is also factored into the discount rate when converting from one cryptocurrency to another. The price includes a maximum percentage spread based on the instrument, as shown in the table below: Asset Spread All pairs 1.00%* *Buy, sell, and convert spreads may vary across different markets and regions.Published on Apr 15, 2025Updated on May 29, 20263How do I sell NFTs ?
How do I sell NFTs on App? Open OKX App and connect your OKX wallet Non Trader Mode : Select More > NFT or Trader Mode : Explore > NFT 3. Select the NFT you would like to sell and select List for sale to set your preferred NFT market(s), expiration and price (the price can be set differently or the same prices for an NFT on various markets) 4. After confirming the gas fee, service fee and royalty, select Sell to proceed with the listing of your NFT 5.Published on Aug 22, 2023Updated on May 29, 2026959How do I buy and sell crypto with AUD balance?
How do I buy and sell crypto with my AUD balance?Published on Oct 25, 2024Updated on May 29, 2026How do I use the Taker buy/sell volume indicator?
The display of Taker buy/sell volume indicatorHow do I turn on the Taker buy/sell volume indicator?Published on May 16, 2024Updated on May 29, 202629How do I buy and sell BRC-20 inscription tokens? (app)
In other words, developers can create and issue fungible tokens using the Ordinals protocol.How do I list/sell BRC-20 tokens on OKX Ordinals Market?Published on Aug 22, 2023Updated on Jun 5, 2026638How do I buy crypto with my cash balance?
Why did purchases with my cash balance fail? A purchase may fail due to reasons such as insufficient balance, high market volatility, or a system error. If you encounter any issues, please retry as it maybe a temporary issue. If the issue still exists, feel free to reach out to our customer support for further assistance.3. Why am I seeing a subset of crypto on Buy/Sell crypto list when buying with my cash balance?Published on Nov 16, 2023Updated on May 29, 2026365BRC20 Trading and Inscription FAQ
How do I buy and sell BRC-20 tokens? You can refer to this article to learn more about how to buy and sell BRC20 tokens.6. What should I do if I have insufficient BTC tokens? You can refer to this article to learn more about how to manage assets when you have insufficient BTC tokens.7. How do I unlock Unspent Transaction Output (UTXO)?Published on Dec 20, 2023Updated on May 29, 2026817OKX API FAQ
You need to check the account mode first; buying and selling mode/opening and closing mode, which can be viewed here to obtain posMode. Note: In the case of opening and closing positions and placing orders using a contract, the posSide parameter is required, and long or short is filled in.Published on Sep 20, 2024Updated on Jun 5, 2026139How do I manage my copied trades?
View your past trade that you've copied under the History sectionWhy did my copy trade fail?Published on Dec 22, 2022Updated on Jun 4, 2026312OneFootball Credits Trade and Earn
The "OneFootball Credits Trade and Earn" campaign has a total prize pool of 10,000,000 $OFC with the following breakdown per event: New user basic task: Total prize value: 600,000 $OFC The first 5,000 new eligible users who complete all steps during the Campaign Period will each receive 120 $OFC Only for eligible new users who did not perform a first-time trade (FTT) before enrollment to this promotion.Published on Apr 9, 2026Updated on May 29, 202629What can I do if my device is running in an unsafe environment?
While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?Published on Jan 19, 2023Updated on May 29, 2026301How to prevent phishing emails?
If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.Published on Jun 24, 2025Updated on May 29, 20263Spot grid bot FAQ
Why did this happen? This typically occurs in rare cases, such as when the trading pair you've selected gets delisted. Whenever a pair is delisted, an announcement is posted on the website, and you'll be notified. To start, check if your trading pair was delisted. Another situation where your bot might stop is if you've copied a bot from a lead trader, and the lead trader’s bot has been stopped.Published on Aug 28, 2025Updated on May 29, 202622