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Apple Pay – Additional Terms
Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for...Published on Aug 8, 2025Updated on May 8, 202610Google Pay – Additional Terms
Service Relationship Google Pay is a service of Google LLC (“Google”). Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where...Published on Aug 8, 2025Updated on Oct 3, 202513How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Apr 29, 2024Updated on Apr 17, 2026204Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on Apr 24, 2026984What are sanctions?
Should you have additional questions or concerns regarding the sanctions program in your jurisdiction, you can find additional information with your local regulatory authority. We have provided some examples below:United States Sanctions Programs and Country information with the U.S. Department of the Treasury United Nations Security Council Consolidated List of Sanctions adopted by member statesPublished on Sep 1, 2024Updated on Nov 17, 20253What's the Verification Ads feature?
By requiring additional verification from users before completing a trade, it ensures a safer trading environment. This added layer of security helps build trust between buyers and sellers, significantly reducing the risk of fraud.What are Verification Ads? Verification Ads are exclusively available to be posted by Diamond merchants. These ads are distinct because they require additional verification from trading partners.Published on Jul 26, 2024Updated on Nov 17, 202558Unified USD Orderbook FAQ
Currently, in addition to fiat USD, the Unified USD Orderbook supports: USDC USDG Additional stablecoins pegged 1:1 to USD may be added in the future.2. How do I choose which fiat or stablecoin to use when placing a trade in the Unified USD Orderbook? When placing an order, you can choose your preferred fiat or stablecoin for: “Trade with”: Specify the fiat/stablecoin to use for trading. “Receive”: Specify the fiat/stablecoin to receive upon completing the trade.3.Published on Jul 4, 2025Updated on Mar 4, 20264Unified USD Orderbook FAQ
Currently, in addition to fiat USD, the Unified USD Orderbook supports: USDC USDG Additional stablecoins pegged 1:1 to USD may be added in the future.2. How do I choose which fiat or stablecoin to use when placing a trade in the Unified USD Orderbook? When placing an order, you can choose your preferred fiat or stablecoin for: “Trade with”: Specify the fiat/stablecoin to use for trading. “Receive with”: Specify the fiat/stablecoin to receive upon completing the trade.3.Published on Jul 4, 2025Updated on Jan 2, 2026Unified USD Orderbook FAQ
Currently, in addition to fiat USD, the Unified USD Orderbook supports: USDC USDG Additional stablecoins pegged 1:1 to USD may be added in the future.2. How do I choose which fiat or stablecoin to use when placing a trade in the Unified USD Orderbook? When placing an order, you can choose your preferred fiat or stablecoin for: “Trade with”: Specify the fiat/stablecoin to use for trading. “Receive with”: Specify the fiat/stablecoin to receive upon completing the trade.3.Published on Jul 4, 2025Updated on Dec 3, 2025Travel Rule FAQ
Additional supplementary information may also be required. Select the channel that the transaction will be transferred to The same may be applied to incoming crypto transfers in regulated regions, where deposits without a Travel Rule message may be locked until you provide additional information on the person who initiated the crypto transfer.If you're making a withdrawal to another exchange:1.Published on Jul 20, 2023Updated on Feb 5, 2026808How do I complete the required tasks shown in the app?
If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on Jul 3, 2025Updated on Jul 10, 202537How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 202580What's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I connect or disconnect a wallet from my account? Connect wallet: Go to Menu in the top-left corner > Profile and settings > Wallet Connect > Connect wallet > Select the wallet you want to connect > Enter your wallet password and complete the verification.Published on Jan 7, 2025Updated on May 9, 20261,372How do I verify my wallet address?
Select the exchange or platform from the dropdown list Once you've selected your exchange or platform, you will be prompted for additional information due to Travel Rule requirements. Please fill in the information and click next to proceed with your withdrawal. Fill out the information according to travel rule requirementsPrivate Wallets For private wallets, we currently provide 2 options to verify your wallet, Digital Signature and Satoshi Test.Published on Jun 24, 2025Updated on May 5, 20263United Kingdom (UK) financial promotions FAQ
If OKX introduces new products or services that fall into a different risk profile, we may need to ask you additional questions.Published on Dec 28, 2023Updated on Feb 9, 202669