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What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 29 May 20261,828X Stake FAQ
The estimated APR is updated every hour based on the total staking amount and Bonus Multipliers of all participants in the previous hour. Your hourly reward = Hourly reward tokens × Your staking amount in the previous hour × Your Bonus Multiplier ÷ Total weighted staking amount of all users Your hourly APR = (Your hourly reward × Reward token price) ÷ (Your average hourly staking amount × Staked asset price) × 24 × 365 Note: the APR displayed on the page is for reference only.Published on 12 May 2026Updated on 29 May 20262How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 6 Apr 20267,046How do I update my login password?
Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hoursPublished on 22 Aug 2023Updated on 2 June 202630How do I change my login password?
Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24 hoursPublished on 22 Aug 2023Updated on 5 June 202619,724How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20263How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20264,197How do I enable or disable my Trader Mode?
If your Trader Mode is about to expire, you can manually renew it in advance. 48 hours before expiration When there are 48 hours remaining before your Trader Mode expires, the expiration time will display the date along with the label “Expiring soon.” 24 hours before expiration When there are 24 hours remaining before your Trader Mode expires, the expiration time will display a countdown timer along with the label “Expiring soon.”How do I manually disable my Trader Mode?Published on 22 Aug 2025Updated on 29 May 2026247How do I explore new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on 9 Aug 2024Updated on 29 May 2026How do I invite existing users to join the Affiliate Program?
It'll take effect in the next hour.7. Do rebound users count toward affiliate assessments? Yes, they do. If you have any other questions, feel free to reach out to our support team.Published on 27 Sept 2023Updated on 29 May 2026How do I raise a dispute when using P2P trading?
Tap Submit to proceed — a customer support agent will step in to assist.Submitting a feedback form (order created more than 72 hours ago) If your order was placed more than 72 hours ago, the system will no longer be able to process your dispute automatically. Please contact our online customer support for assistance.How to contact your buyer or seller? We highly recommend that you chat with your buyer or seller first before submitting a dispute.Published on 22 Aug 2023Updated on 3 June 20263,599How do I link an authenticator app?
For your security, withdrawals or P2P trading will be disabled for 24 hours after your authenticator app is reset.Published on 29 Aug 2023Updated on 29 May 202616,471Why is my withdrawal taking longer than usual?
This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on 29 Feb 2024Updated on 29 May 2026259EEA - Simple Earn FAQ
You'll earn market APY if it matches or exceeds your minimum selected earning APY.For assets matched and used by traders within any given hour, your earnings for the said hour will arrive in the next hour.How is the APY calculated? The market APY reflects real-time lending and borrowing activity on the market and varies accordingly.Why haven't I received my earnings? Earnings are (generally) available for matched assets only. Please verify whether your assets have been matched.Published on 9 Dec 2025Updated on 29 May 20261United Kingdom (UK) financial promotions FAQ
A mandatory 24-hour 'cooling off' period will be introduced, during which time you'll be unable to buy or trade cryptoassets. You can, however, still deposit fiat to your account.What's the FCA assessment questionnaire? This is a brief questionnaire to enable is to assess your understanding and experience of the risks involved in trading cryptoassets.Published on 28 Dec 2023Updated on 29 May 202669