All
FAQ
Announcements
Product documents
How to get started with Savings Starter?
Savings Starter aims to help new users get started with our Earn product. You can earn up to 30% APR for 3 days when you subscribe to this product.Rules Savings Starter is only available for eligible first-time Earn users who have completed their identity verification through their master OKX account. You can only subscribe once to a Savings Starter product. You can redeem your crypto from Savings Starter at any time.Published on 5 Sept 2023Updated on 9 Feb 20262,421How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on 14 July 2025Updated on 29 May 2026How do I get started with OKX Trade?
The equation varies with the use case. As a result of how AMMs work, there'll always be slippages in each transaction. However, generally, the more liquidity there's in the pool, the fewer slippages there'll be.What are liquidity pools? Liquidity pools are pools of tokens locked in smart contracts used for market making. Liquidity pools allow users to seamlessly swap between tokens on-chain in a completely decentralized and non-custodial manner.Published on 26 July 2022Updated on 5 June 202679How can I get my project listed on OKX?
Getting your crypto project listed on a major exchange like our platform can be a key milestone for visibility and access to liquidity. This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project.Published on 16 Apr 2026Updated on 29 May 20262Getting to know your activity and portfolio pages
Our platform is designed to give you a clear and unified view of your transactions and assets. There are two key pages: Activity and Portfolio , which can help you track your activity and manage your holdings efficiently.Activity page The Activity Page is your central hub where you can see everything happening with your trades and transactions. Activity page on OKX appWhat you can do on the...Published on 5 Nov 2025Updated on 29 May 20261How do I deposit and redeem crypto on OKX Earn?
In this case, you'll only get your initial deposit back and you won't get any earnings If you can't redeem your deposit, check the order status. It may be because the status is Pending (we haven't sent your deposit to the blockchain yet) or Redeeming (you're already redeeming this deposit).Published on 10 Aug 2023Updated on 29 May 202656How do I raise a dispute when using P2P trading?
If you still haven't gotten a reply, you can get help from customer support by raising a dispute. Here's how you can get help: Select the order you want to follow up with Select Need Help? Select the issue you are facing Follow the instructions on-screen to upload payment proof so that our customer support can review and process your disputeWhat happens if I accidentally release crypto without receiving the payment? We're sorry to hear that!Published on 22 Aug 2023Updated on 3 June 20263,599How can I do derivatives trading with the Jupyter Notebook?
How can I get transaction details for derivatives trading with the Jupyter Notebook via Get transaction details (last 3 days) and Get transaction details (last 3 months)? # Get transaction details (last 3 days) result = tradeAPI.get_fills() print(result) # Get transaction details (last 3 months) result = tradeAPI.get_fills_history( instType = "SWAP" ) print(result)13. How can I get positions for derivatives trading with the Jupyter Notebook via Get positions?Published on 28 Sept 2023Updated on 29 May 2026203Why hasn't my deposit been credited?
You may also solve your uncredited deposit issue via our self-service menu on the app, which you can navigate by selecting Menu (⋮⋮⋮) > Get help option under the More section at the User Center page > select Find missing deposit under the Quick tools section. Find missing deposit on the Get help page If none of the above applies to you, please contact our customer support by clicking the button below:Published on 1 Sept 2023Updated on 5 June 202614,078How can I protect myself from scammers?
In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5.Published on 21 Aug 2023Updated on 3 Mar 202612,255X Layer FAQ
How do I use the X Layer address?Published on 29 Jan 2026Updated on 29 May 202610How do I check on updates to my support ticket?
Check regularly: Our support team may request additional information to complete your case. Reach out to our OKX Assistant: If you're unsure on how to create your ticket, contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.How do I view my past chat history with OKX Assistant? On the App: 1. Tap Menu > Get help 2. Scroll down and tap Chat with us 3.Published on 17 Oct 2025Updated on 29 May 202665How do I register an account on OKX?
Learn more on how to get started below.Get started You can download the OKX app or web version here. Download options are available for Windows and macOS.Published on 23 May 2024Updated on 29 May 202627,963What's Dual Investment and how do I use its auto-renewal?
What you deposit is what gets put to work. Risk management: you're in control. Decide how much risk you'll take and select products that align with your financial goals and appetite. Flexible returns: Whether the market is bullish or bearish, there's an earning potential. You may grow your funds and potentially execute trades at a favorable price. What are the examples of Dual Investment scenario?Published on 7 Nov 2023Updated on 29 May 20261,541How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on 26 Aug 2025Updated on 2 June 202654