All
FAQ
Announcements
Product documents
How do I reset Two-factor authentication (2FA)?
method If you don't remember password, can't login: Please follow here to reset both your password and two-factor authenticationOn the web If you remember password but fail two-factor authentication (2FA) Log into your account as usual, then the system will trigger two-factor authentication In Unable to verify?Published on 15 Sept 2023Updated on 1 June 20266,331How do I update my authenticator app?
Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully. Note: Follow here if you aren't receiving the SMS code and here to reset Two-factor authentication (2FA)Web Go to the Profile icon and select Security. Find Security on the Profile page Find Authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on 1 Aug 2024Updated on 29 May 2026206How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20263How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20264,198How do I change my authenticator app?
For more information, please click: Authenticator app user guideIf your authenticator app is not working, please refer to How do I reset Two-factor authentication (2FA)?Published on 11 Sept 2023Updated on 29 May 20264,424How do I change my phone number?
Note: select Unable to verify if you can't complete the verification Enter the two-factor authentication (2FA) code to continue You'll receive an email/SMS confirmation upon successfully changing your phone numberI can't log in to my account You can unlink your phone number on the 2-step verification page, or contact customer support to reset your phone number. You can learn more about how it works here.Published on 7 Sept 2023Updated on 2 June 202614,768Introduction to proportional copy trading
The specific recommendation logic is as follows: Smart recommendation multiplier = correction factor * min{Copy trader’s account USDT equity, maximum copy trading amount} / trader's account USDT equity. Minimum smart recommendation multiplier: correction factor = 0.5 Maximum intelligent recommendation multiplier: correction factor = 1.Published on 4 Apr 2023Updated on 29 May 202659What could be the reasons behind the failures of my futures copy trades?
Due to market fluctuations and factors like market depth, in some cases when the market experiences extreme volatility, our system may be unable to close copy trade positions due to price limit rules or other factors. In these cases, we’ll notify copy traders by email and in-app notification to manually close their position.Published on 1 Sept 2023Updated on 29 May 2026204Copy trading FAQ
What factors could stop me from copying a trade in copy trading?Published on 15 Sept 2023Updated on 2 June 2026687Crypto available for withdrawal FAQ
Factors such as your account history, deposit method, and amount can affect whether a hold is triggered and how long it lasts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on 25 Jan 2024Updated on 29 May 20263,695How do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on 21 Mar 2025Updated on 29 May 202634How long does it take for a deposit to be completed?
The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees typically result in a higher processing priority by miners.Deposit verification method Number of confirmations: different tokens require a different number of confirmations for deposits to complete.Published on 17 Oct 2024Updated on 1 Jan 2026454Spot copy trading: lead trader FAQ
Promote real trading leadership: the capital invested by lead traders will factor into the ranking algorithm, boosting the rankings of those with higher capital input. Promote long-term stability: the duration of leading real trades will be factored into the ranking algorithm, resulting in higher rankings for traders with longer leading periods.8. What are the tips for new lead traders? Trading performance is paramount; win rate doesn't guarantee profitability.Published on 18 Oct 2023Updated on 29 May 202667How do I change my login password?
my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factorPublished on 22 Aug 2023Updated on 5 June 202619,724How do I protect my account from Trojan horse takeovers?
Multi- or two-factor authentication (MFA/2FA) disabled unexpectedly. Actively running apps or browsers close unexpectedly for no apparent reason. Stay vigilant. These signs often appear quietly — but recognizing them early can help stop a full account takeover.What will happen if your device gets infected? Once your device is infected, the Trojan can do much more than just slow it down.Published on 30 May 2025Updated on 29 May 202614