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What attestation do we need to agree to when verifying as an institutional customer?
Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on 5 Feb 2024Updated on 29 May 2026132Why can’t I see or use my crypto balance?
If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.Published on 14 Oct 2025Updated on 29 May 20267How do I fix errors when submitting my institutional verification?
If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features.Published on 10 Oct 2024Updated on 29 May 202660Introduction to proportional copy trading
Overall, your gains and losses from copy trading will be more closely tied to the lead trader’s performance.2. How to perform proportional copy tradingWeb version Step 1: Click on the top navigation bar, then select Trade > Bots & Copy > Copy Trading > futures Copy Trading or spot copy trading. If you do not see the corresponding entry after clicking, please log in and try again.Published on 4 Apr 2023Updated on 29 May 202659Guide to ID and selfie photos for identity verification
Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?Published on 13 Oct 2023Updated on 28 Jan 202613,936How can I do derivatives trading with the Jupyter Notebook?
Showing below is how to set the parameter side (side of the trade) and posSide (side of the position) when you place an order under different scenarios: Place a buy order and open/increase a long position: side = buy, posSide = long Place a sell order and open/increase a short position: side = sell, posSide = short Place a sell order and close/reduce a long position: side = sell, posSide = long Place a buy order and close/reduce a short position: side = buy, posSide = short Then you're all set toPublished on 28 Sept 2023Updated on 29 May 2026203What should I do if facial recognition fails?
Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.Published on 11 Oct 2024Updated on 5 June 2026524Why should I choose OKX affiliate program?
Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.Published on 19 Apr 2024Updated on 29 May 202618What should I do during or after a scam?
Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on 11 Mar 2024Updated on 29 May 2026769How to transfer crypto from Coinbase to OKX?
Before initiating a transfer from Coinbase to OKX, make sure both your accounts have been verified and make sure the details you provide match your verified account information on OKX to avoid issues. If you want to transfer crypto from Coinbase to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Coinbase account through the web or app.Published on 19 June 2025Updated on 29 May 20267What should I do if my withdrawal isn't successful?
Due to the irreversibility and anonymity of blockchain transactions, we can't reverse it, and we can't determine the source of the address. You'll need to contact the platform that provided the address or the person who gave you the address for assistance. Note: when withdrawing, please ensure that the withdrawal address, network, and amount are correct to avoid similar issues in the future.Published on 17 Oct 2024Updated on 29 May 2026271What should I do if I deposit to the wrong address?
Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?Published on 15 Oct 2024Updated on 29 May 2026244How can I protect myself from scammers?
What should you do if you received money from an account that's not with the buyer's name, but the buyer selected the Payment Completed option? You should raise a dispute to customer support as this may be a suspicious situation of triangulation fraud. Triangulation fraud involves a buyer sending payment from a card that's under another person's name.Published on 21 Aug 2023Updated on 3 Mar 202612,255What should I do if I forget to fill in tag/memo?
This may result in funds not being credited to the correct address. You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount,...Published on 15 Oct 2024Updated on 29 May 2026116Why should I trade crypto options on the OKX Liquid Marketplace?
Traders who don't manage their capital efficiently properly and trade on margin can get liquidated.Why should I trade options on the OKX Liquid Marketplace? Our on-demand liquidity network, Liquid Marketplace, offers a powerful solution to these problems. It provides traders with access to deep liquidity, through an execution layer that automates trades and settlements instantly and off the order book.Published on 13 Mar 2024Updated on 29 May 20267