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What should I do if I want to withdraw assets that are not supported on other platforms?
This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on 8 Apr 2025Updated on 29 May 202612What onboarding information is required for a privately owned financial institution?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the privately owned financial institution, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 29 May 2026236What onboarding information is required for a privately owned financial institution?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the privately owned financial institution, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 29 May 20262What onboarding information is required for a Publicly Traded Company?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the publicly traded company, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 29 May 202679What onboarding information is required for a family office?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the family office, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 29 May 202670How do I change my login password?
hours on any new device after you change your login password.Troubleshooting common password reset issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.Published on 22 Aug 2023Updated on 5 June 202619,724Disabling cloud sync on your authenticator app
The reminder will appear on the Promotion page and on the homepage, but it will only pop up once per day (daily reset at 24:00).Published on 12 May 2023Updated on 29 May 20264,893What onboarding information is required for the government-owned enterprise?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the government-owned enterprise, as well as the identity of each key person involved.Published on 13 Oct 2023Updated on 29 May 202664What onboarding information is required for a fund?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the fund, as well as the identity of each key person involved.Published on 13 Oct 2023Updated on 29 May 2026125What onboarding information is required for a privately owned company?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the privately owned financial institution, as well as the identity of each key person involved.Published on 13 Oct 2023Updated on 29 May 2026286How do I access cryptocurrency derivative products in Australia?
Wholesale clients are considered to possess a level of financial understanding, experience and resources that means certain consumer protections are not required. Retail clients receive additional protections including mandatory disclosure documents (PDS, FSG), negative balance protection, leverage limits, margin close-out protection and access to external dispute resolution through AFCA.Published on 20 Mar 2024Updated on 29 May 202620What's the difference between a fixed term and a flexible term in Earn?
This means both your earnings and your deposit move out of Earn and back to your account.Published on 10 Aug 2023Updated on 29 May 202691Lead trader: why is the total order in the Lead Trade and Open position tabs different?
What does it mean when the Open Position and Lead tabs show numbers in parentheses? When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on 13 May 2024Updated on 29 May 202632What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on 17 Oct 2024Updated on 29 May 2026271How do I use Dual Investment?
Choosing early redemption also means you'll only receive the crypto that you used to invest. For example, if you invested BTC, you'll only be able to redeem BTC and won't have the choice of redeeming in USDT.7. How will I receive the Dual Investment earnings? Generally, your earnings will be automatically credited to your funding account at around 16:00(UTC+8) on the expiration date. Under certain circumstances, the settlement might be delayed by up to 24 hours.Published on 18 Aug 2023Updated on 2 June 202665