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What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on Mar 11, 2024Updated on May 29, 2026770How do I secure my account after detecting unusual activity?
However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accuratePublished on Mar 21, 2025Updated on May 29, 202634What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
You can restake your assets immediately after the update.API domain update Your API domain will change after the system update. The REST API domain will be updated to eea.okx.com, and the WebSocket domain will be updated to wseea.okx.com.Published on Jul 2, 2025Updated on May 29, 2026170OKX listing mechanism
Orders are matched only after official trading begins and according to normal trading rules.Published on Apr 27, 2018Updated on May 29, 20267,499OKX ZERO Trading Fees event FAQs
The subsequent rebate card will be issued within 20 minutes after the existing rebate card balance has been used up completely. Ensure that you have sufficient funds to continue trading prior to the fee rebate that will be credited the next day.11. Is there a limit to the number of rebate cards and participants for the event? Each 100 USDT rebate card is only issued after the previous card has been utilised.Published on Jul 6, 2023Updated on May 29, 202638How do I close my account? (web)
Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8. Close account after your reconfirmation 9.Published on Aug 22, 2023Updated on Jun 2, 2026464How do I close my account? (app)
Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the information about what'll happen after you close your account 8. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 9. Close account after your reconfirmation 10.Published on Aug 22, 2023Updated on Jun 2, 2026898Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Jun 5, 2026859How do I complete the required tasks shown in the app?
Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete. Example of selecting the pending task to startStep 3: Follow the instructions After that, you may be asked to provide specific details or upload documents based on the type of information needed.Published on Jul 3, 2025Updated on May 29, 202637Outcomes User Guide
rules after the campaign ends and credited to your account automatically.Published on Jun 2, 2026Updated on Jun 4, 20261How can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on Feb 11, 2026Updated on Jun 2, 202613How do I track my assets when trading in Spot and Futures mode?
After the merger, the total of both positions and assets will be calculated, which may result in a larger figure than before.Why are my assets more than before on the trading page? The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed.Published on Oct 23, 2024Updated on May 29, 202620How do I freeze my account? (web)
However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze accountPublished on Aug 22, 2023Updated on May 29, 2026406How do I add my emergency contact?
Switch on the notification feature Select when to notify contact, as we'll contact you after your inactivity period, and if there's no reply within Your response time, we’ll contact them. Set your inactivity period and response time Save and Confirm the contact information. Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact.Published on Jul 24, 2025Updated on May 29, 2026297How do I change my login password?
Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24 hours on any new device afterPublished on Aug 22, 2023Updated on Jun 5, 202619,726