All
FAQ
Announcements
Product documents
How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Apr 30, 20267How do I get started with OKX Trade?
The equation varies with the use case. As a result of how AMMs work, there'll always be slippages in each transaction. However, generally, the more liquidity there's in the pool, the fewer slippages there'll be.What are liquidity pools? Liquidity pools are pools of tokens locked in smart contracts used for market making. Liquidity pools allow users to seamlessly swap between tokens on-chain in a completely decentralized and non-custodial manner.Published on Jul 26, 2022Updated on Jun 5, 202679How can I get my project listed on OKX?
Getting your crypto project listed on a major exchange like our platform can be a key milestone for visibility and access to liquidity. This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project.Published on Apr 16, 2026Updated on May 29, 20262How do I create/import an OKX wallet?
Getting started on App Go to our website and select Download app. Alternatively, you can also search OKX on the App store or Google play. How do I create a new OKX wallet or import an existing OKX wallet? Creating a new OKX wallet or importing an existing OKX wallet is simple and hassle-free. You can find out more on how to create or import an OKX wallet via our web or app: How do I manage my wallet on web How do I manage my wallet on app How do I restore an existing OKX wallet?Published on Aug 24, 2023Updated on Jun 5, 20263,888How can I do derivatives trading with the Jupyter Notebook?
How can I get transaction details for derivatives trading with the Jupyter Notebook via Get transaction details (last 3 days) and Get transaction details (last 3 months)? # Get transaction details (last 3 days) result = tradeAPI.get_fills() print(result) # Get transaction details (last 3 months) result = tradeAPI.get_fills_history( instType = "SWAP" ) print(result)13. How can I get positions for derivatives trading with the Jupyter Notebook via Get positions?Published on Sep 28, 2023Updated on May 29, 2026203Why hasn't my deposit been credited?
You may also solve your uncredited deposit issue via our self-service menu on the app, which you can navigate by selecting Menu (⋮⋮⋮) > Get help option under the More section at the User Center page > select Find missing deposit under the Quick tools section. Find missing deposit on the Get help page If none of the above applies to you, please contact our customer support by clicking the button below:Published on Sep 1, 2023Updated on Jun 5, 202614,078How can I protect myself from scammers?
In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5.Published on Aug 21, 2023Updated on Mar 3, 202612,255X Layer FAQ
How do I use the X Layer address?Published on Jan 29, 2026Updated on May 29, 202610How do I check on updates to my support ticket?
Check regularly: Our support team may request additional information to complete your case. Reach out to our OKX Assistant: If you're unsure on how to create your ticket, contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.How do I view my past chat history with OKX Assistant? On the App: 1. Tap Menu > Get help 2. Scroll down and tap Chat with us 3.Published on Oct 17, 2025Updated on May 29, 202665How do I register an account on OKX?
Learn more on how to get started below.Get started You can download the OKX app or web version here. Download options are available for Windows and macOS.Published on May 23, 2024Updated on May 29, 202627,963How do I identify OKX official accounts?
In such cases, you should further verify the email's authenticity. Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX via EML file?” to learn more.Website Go to the website and copy the website link.Published on Aug 11, 2023Updated on May 29, 20265,385How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on Aug 26, 2025Updated on Jun 2, 202654Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Here's how you can check if your asset balance is included as a zk-STARK Merkle leaf: Log in to your OKX account, go to Assets and select PoR reports Select Details to view your audit data Get the data you need for manual verification by selecting Copy data After selecting Copy data, open the text editor (e.g. using notebook) then paste and save the JSON string as a file. The file must end with the name "_inclusion_proof.json."Published on Oct 21, 2024Updated on Feb 11, 202694Spot grid bot FAQ
This typically occurs in rare cases, such as when the trading pair you've selected gets delisted. Whenever a pair is delisted, an announcement is posted on the website, and you'll be notified. To start, check if your trading pair was delisted. Another situation where your bot might stop is if you've copied a bot from a lead trader, and the lead trader’s bot has been stopped. If the pair is not delisted or your bot is not a copy bot, please contact Customer Support with your bot ID.4.Published on Aug 28, 2025Updated on May 29, 202622How do I effectively execute a trade with precision?
You can use these tools effectively: Understand mechanics: learn how each tool works and the associated risks. Start small: begin with a small position to get comfortable with the tool. Monitor closely: keep a close eye on your positions, as advanced trading can be highly volatile. Explore our comprehensive range of indicators and tools to identify key resistance and support levels.Published on Jun 21, 2024Updated on May 29, 202670