Changing Identity Verification Information (Changing Person / Changing Document) Video Verification Issues for Hearing-Impaired Users Non-standard Verification Process You did not follow the on-screen instructions during the verification process. You are unable to complete video verification, or the system displays “Your P2P trading function is restricted.” Under 18 Years Old The document you submitted does not meet the platform’s requirements.

How do I sell NFTs on App? Open OKX App and connect your OKX wallet Non Trader Mode : Select More > NFT or Trader Mode : Explore > NFT 3. Select the NFT you would like to sell and select List for sale to set your preferred NFT market(s), expiration and price (the price can be set differently or the same prices for an NFT on various markets) 4. After confirming the gas fee, service fee and royalty, select Sell to proceed with the listing of your NFT 5.

The display of Taker buy/sell volume indicatorHow do I turn on the Taker buy/sell volume indicator?

In other words, developers can create and issue fungible tokens using the Ordinals protocol.How do I list/sell BRC-20 tokens on OKX Ordinals Market?

How do I buy and sell BRC-20 tokens? You can refer to this article to learn more about how to buy and sell BRC20 tokens.6. What should I do if I have insufficient BTC tokens? You can refer to this article to learn more about how to manage assets when you have insufficient BTC tokens.7. How do I unlock Unspent Transaction Output (UTXO)？

You need to check the account mode first; buying and selling mode/opening and closing mode, which can be viewed here to obtain posMode. Note: In the case of opening and closing positions and placing orders using a contract, the posSide parameter is required, and long or short is filled in.

Why did one of my recurring buy orders fail? And what happens next? Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan. We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification.

The "OneFootball Credits Trade and Earn" campaign has a total prize pool of 10,000,000 $OFC with the following breakdown per event: New user basic task: Total prize value: 600,000 $OFC The first 5,000 new eligible users who complete all steps during the Campaign Period will each receive 120 $OFC Only for eligible new users who did not perform a first-time trade (FTT) before enrollment to this promotion.

While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.

Why did this happen? This typically occurs in rare cases, such as when the trading pair you've selected gets delisted. Whenever a pair is delisted, an announcement is posted on the website, and you'll be notified. To start, check if your trading pair was delisted. Another situation where your bot might stop is if you've copied a bot from a lead trader, and the lead trader’s bot has been stopped.

Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period.

Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling. To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.

Why did my convert fail? If my convert failed, what should I do now? A conversion may fail for various reasons during different steps of the process. Reason for failure: the reason for failure will be shown in the status details. Examples include insufficient funds for fees, market price changes, or issues transferring assets. What happens to your assets: your assets will be returned to either your smart account or your Exchange account, depending on the step where the failure occurred.

Any open but unfilled OKT orders will be automatically canceled.Where did my OKT assets go? OKT trading pairs have been delisted, so asset valuation is no longer displayed. If you hold OKT, you can still view it in your account by searching for OKT (make sure the option to hide small assets is disabled). On August 15, 2025, at 10:00 AM (UTC+8), OKT in your account will be automatically converted to OKB according to the exchange rules.