Face Recognition–Related Issues Face recognition failed / Page shows information mismatch Account verification must be completed by the account owner. If you encounter face recognition failure or information mismatch, please contact our customer support team for assistance. Face does not match / ID document does not match face recognition Please ensure that your facial features match the uploaded documents and are clearly visible.

value * number of contracts / open price / leverage Taker fee = (face value * number of contracts) / open price * Taker fee rate P&L ratio = P&L / marginHow do I calculate the Exit price?

Close and reopen the OKX app, or restart your phone to refresh the login flow.My Face ID isn’t working for passkeys. What should I do? Go to Settings > Face ID & Passcode > select Set Up Face ID.Passkeys require a working biometric or passcode.FAQ (Android version)What password manager do I need for the Android system? Pay requires Google Password Manager (part of Google Play Services).How do I check if Google Password Manager is active?

face or blocked by your fingers.

Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey? When recognizing a face or gesture, please ensure that the surrounding environment is neither too bright nor too dark, and then try again. If you have reached the maximum number of face verification attempts, verification will be temporarily unavailable.

When closing a position, if the user's balance deducting trading fee is bigger than the face value of the contract voucher, the profits will be automatically transferred to the user's trading account If the balance is smaller than face value, OKX will recover all the remaining costs, and users will not bear any losses.Benefits of a contract voucher Users can open a perpetual contract position without spending their own funds Easy to learn and use Profits are withdrawable after the closing of a positionWhere

Face verification The face verification system enhances user security through precise verification checks, including liveness detection and face comparisons. These measures provide an added layer of safety for account activities and user authenticity. This step takes place during identity verification and high risk scenarios, where it matches your live image with the one provided for identity verification during your onboarding stage to ensure consistency.

They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.

Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal. To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account.

Dedicated 24/7 account managers: anytime you face any issue, our experienced 1-to-1 account manager and customer support will be at your service. Instant messaging: you can chat with your invitees one-on-one or in a group chat on our platform anytime, anywhere. Partner with sub-affiliates: build and manage your own team, and work together with sub-affiliates to expand your reach.

Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon.

This means you won't need to manually enter your password, use biometric verification (such as face or fingerprint recognition), or activate any browser extension to sign for each transaction once you turn on Auto-Confirm. With Auto-Confirm enabled, your trades can be executed more quickly and smoothly, which saves you time and improves your overall trading experience.What are the benefits of using Auto-Confirm?

You'll also be asked to briefly explain the issue that you're facing. One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.

Select Create wallet, followed by either Seed phrase wallet to create a new wallet You can decide to enable Face ID to access your wallet, select Enable now or Maybe later Set Wallet password to protect your privacy and select Confirm to complete creating your wallet Backup your Wallet, you can select either Cloud Backup to backup your wallet to cloud or Manual backup Note: remember to securely backup your wallet's mnemonic phrase or private key—once lost, it cannot be recovered.

Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.