All
FAQ
Announcements
Product documents
How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Apr 29, 2024Updated on Apr 17, 2026204Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on Apr 24, 2026985How do I request an increase in BRL deposit and withdrawal limits?
Respond promptly to any additional information requests from our team.I've already completed verification. Why do I need to complete additional verification for increased BRL limits? According to the Brazilian repository of legislation pertinent to financial crimes, primary anti-money laundering and the financing of terrorism, OKX Brazil has the duty to perform enhanced due diligence procedures related to its customers' financial capacity and source of funds.Published on Dec 15, 2023Updated on Apr 22, 202670Travel Rule FAQ
Additional supplementary information may also be required. Select the channel that the transaction will be transferred to The same may be applied to incoming crypto transfers in regulated regions, where deposits without a Travel Rule message may be locked until you provide additional information on the person who initiated the crypto transfer.If you're making a withdrawal to another exchange:1.Published on Jul 20, 2023Updated on Feb 5, 2026808How do I complete the required tasks shown in the app?
If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on Jul 3, 2025Updated on Jul 10, 202537How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 202580What's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I connect or disconnect a wallet from my account? Connect wallet: Go to Menu in the top-left corner > Profile and settings > Wallet Connect > Connect wallet > Select the wallet you want to connect > Enter your wallet password and complete the verification.Published on Jan 7, 2025Updated on May 9, 20261,373How do I set up a liquidation alert?
This requires you to deposit additional funds to maintain your open positions or risk liquidation.Why should I set up a liquidation alert? Setting up a liquidation alert helps you manage your risk by notifying you when your margin level drops to or below 300%. This allows you to take timely actions, such as depositing more funds or adjusting your positions, to avoid liquidation.How do I set up a liquidation alert on my trading platform?Published on Aug 2, 2024Updated on Apr 3, 202625Why is my account restricted and what should I do?
Our team will notify you with next steps/instructions if additional information is needed. We remain committed to prioritizing security and compliance. If you have any questions regarding risk control measures or account restrictions, please refer to the platform's Terms of Service for further details.How do I complete the account review process? If your account is temporarily restricted, we'll contact you to request additional information.Published on Feb 27, 2026Updated on May 22, 2026736What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
For example, you can set up the bot to buy an additional contract if the price drops 2% from your entry position, and another contract if the price drops an additional 4%. Here's how it works:The bot initially buys one BTC contract at $25,000. If the price of BTC drops 2% to $24,500, the bot will automatically buy another contract at this lower price point, bringing the average entry price of the two contracts to $24,750.Published on Apr 3, 2024Updated on Jan 28, 202681What's a memo or tag? (OKX simple)
When you deposit crypto to your OKX portfolio, you must enter the designated memo or tag, in addition to the deposit address. Failure to do so may cause your crypto to be lost permanently.How do I know if a memo or tag is required? When initiating a deposit of crypto, a memo or tag field may appear on the next screen. If it doesn't appear, then it's not necessary for the transaction. On app: [Crypto] tag will appear on deposit page if it's requiredPublished on Aug 10, 2023Updated on Apr 4, 202689Trade Like A Pro hype rules
Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of the reward are the sole responsibility of the individual reward recipient. Participants who browse the activity or Campaign page and participate in this Campaign are regarded as having read and understood the terms and conditions of the Campaign.Published on Sep 25, 2023Updated on Aug 28, 202513How do I check the status of my institutional verification?
Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejectionPublished on Oct 10, 2024Updated on Oct 8, 202538OKX Beginner's Guide
In certain regions, crypto transactions are subject to the Travel Rule, which may require additional information before the deposit can be unlocked. Note: You must join the campaign before making a deposit. Any deposits made prior to joining will not count toward the task. Please refer to our deposit guides below: Cash deposit How do I deposit BRL with Pix transfer? Crypto deposit How do I make a deposit? (app) How do I make a deposit?Published on Aug 22, 2025Updated on Jan 27, 202617Gas fees FAQ
Account activation: new accounts must be activated to function on-chain, incurring a 1 TRX creation fee and additional bandwidth or energy costs, depending on the activation method. Transaction fee calculation: fees combine bandwidth and energy consumption, with TRC-20 token transfers needing both, while TRX/TRC-10 transfers typically require only bandwidth.Published on Feb 17, 2025Updated on Feb 27, 2026273