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Affiliate FAQ
For any reason, if your invitee's registration or recall fails, it's not possible to re-bind them to an affiliate.6. Under what criteria can I recall my invitees as an affiliate? As an affiliate, you can recall your invitees if they haven't made any deposits, trades, or logged in for over 180 days.7. Can invitee delete their account and re-sign up to attribute it to a different affiliate?Published on Dec 4, 2024Updated on Apr 6, 2026728How do I update my login password?
Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enterPublished on Aug 22, 2023Updated on Oct 15, 202530Google Pay – Additional Terms
If you relocate, you must delete the token and re-enrol once your new address is verified. No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 202513Spot grid bot FAQ
Risks and considerations: The bot may buy or sell assets at the market price when re-initializing, depending on current market conditions. If you are uncomfortable with this re-initialization process, you can choose to stop the bot manually and create a new bot with the desired settings and investment. Also, keep in mind that when you edit your bot, any accumulated grid profits that haven't been withdrawn or used will be re-invested into the bot.Published on Aug 28, 2025Updated on Jan 22, 202621How do I remove my debit or credit card?
You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove.Published on Apr 21, 2026Updated on Apr 30, 20261What's Satoshi test and how do I complete it?
In the event that the verification times out, you have the option to re-attempt the verification process. Please be aware that while re-attempting may resolve verification issues, any network fees incurred during prior tests will not be refunded. This is important to consider as you manage your transaction costs. For more information about Satoshi test, visit here.Published on May 28, 2024Updated on Feb 17, 202664How do I reverse my trading position with one tap?
React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds. The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters.Published on Jul 5, 2025Updated on Apr 6, 202610How do I verify an individual account?
Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support.Published on Sep 25, 2023Updated on May 6, 202631,364Why did I receive an OKX account closure email notification? What should I do?
We recommend checking your wallet type and planning any asset transfers ahead of time within the grace period.Can I re-register after my account is closed? A closed account can't be reactivated, and the associated identity information can't be used to register again. Please make sure to withdraw your assets and complete all necessary actions before your account is closed. Thank you for your trust in our platform.I have ongoing Earn products. What should I do?Published on Apr 30, 2026Updated on May 20, 2026How do I buy crypto with ZEN.COM?
To disconnect your ZEN Wallet: On the app, go to Buy and select Pay with Long press on the connected ZEN Wallet in the payment method list Select Delete on the confirmation box On the web, click on the Zen.com connected account Select Delete icon and then select Remove in the confirmation box Once disconnected, you'll need to re-link your ZEN account to use it again in the future.12. What should I do if I'm having trouble connecting my ZEN account?Published on May 19, 2026Updated on May 19, 20261World Cup VIP Exclusive Gift Set FAQ
If you don't fill in the address information before the deadline or fill in an incorrect address, your gift set will be forfeited and re-shipment will not be available. Estimated delivery time: Gift sets will be shipped within 1 month after the event ends on March 31, 2026. Delivery times may vary depending on merchandise production schedules and logistics conditions.FAQHow do I choose the size of my merch t-shirt?Published on Dec 19, 2025Updated on Apr 24, 2026321
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