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How do I authorize a new device when I log in?
To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on Jun 4, 202613,981How do I download my account statements?
Select Download to download the statementI want to download monthly account statements To download your past 12 statements, please follow these steps: Select Account statement from the menu bar at the top to view the available monthly statements Select Account statement to view available monthly statement Select Download to download your preferred statement Select download to download the statementI want to download account statements from a specific date To download your statements from a specificPublished on May 21, 2026Updated on Jun 3, 2026How do I download my account statements?
Select Download to download the statementI want to download monthly account statements To download your past 12 statements, please follow these steps: Select Account statement from the menu bar at the top to view the available monthly statements Select Account statement to view available monthly statement Select Download to download your preferred statement Select download to download the statementI want to download account statements from a specific date To download your statements from a specificPublished on Nov 6, 2024Updated on Jun 5, 20262How do I secure my account after detecting unusual activity?
Choose the withdrawal currency Open the Address Book Find any Verified Address not added by you > Select Delete > Confirm twiceOn the app Log in > Go to Assets > Select Withdraw Choose the withdrawal currency > Select network Select the Address Book > For any Verified Address not added by you, swipe left to deletePasskey To review or manage your Passkeys: Open the OKX App > Select Menu Go to Profile and Settings > Select Security > Enter the Security Center Select Security on the user center pagePublished on Mar 21, 2025Updated on May 29, 202634How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appPublished on Sep 15, 2023Updated on May 29, 202628How do I link an authenticator app?
If you change or lose your phone, you may not be able to log in without it.Published on May 21, 2026Updated on Jun 3, 20261Trading Fee Rules FAQ
A taker order occurs when you place a trade that is immediately filled against an order already on the order book. Taker orders incur a fee based on the taker fee rate. A maker order happens when you place an order that goes on the order book with a set price and quantity, such as a limit order that sits on the book until matched. Maker orders are charged a fee based on the maker fee rate. Maker orders add to the order book’s liquidity, providing more depth to the market.Published on Mar 22, 2024Updated on Jun 8, 20261,089How do I find my deposit address and tag/memo/comment?
On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on Aug 22, 2023Updated on May 29, 202670,213Referral Program FAQ
Join the program: On the web, log in to your account at okx.com and go to More > Referral. On the app, log in to your OKX app and go to Main menu > Earn and rewards > Referral. Copy your referral code or referral link and share it with your friends. You may receive a reward when your referred friend completes the required tasks described on the Referral page.Published on Jan 8, 2025Updated on Jun 5, 2026What should I do if facial recognition fails?
Identity information mismatch Make sure the logged-in account matches your verified identity information. Note: you may download your account statement to check your identity information. Learn more here: How do I download my account statements?3. Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space.Published on Oct 11, 2024Updated on Jun 8, 2026524What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.Published on Jul 2, 2025Updated on May 29, 2026170What can I do if my device is running in an unsafe environment?
Depending on the scenario, please try the following: If your phone is rooted, you may: restore the phone to an unrooted state, or download and log in to the OKX app on an unrooted device If you're using public wifi with security risks, switch to a private, safe network instead. If suspicious applications are running on your device, scanning and removing malware is recommended.Published on Jan 19, 2023Updated on May 29, 2026301How do I check my deposit progress?
To view deposit history beyond the past year, you can download your funding history on the web from Assets > Order center. You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals.Published on May 21, 2026Updated on Jun 3, 2026How do I enable allowlist? (web)
You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on Aug 14, 2023Updated on May 29, 2026419How do I enable allowlist? (app)
With this feature enabled, you can only withdraw to addresses saved in your address book. To add a new address, simply add it to your address book prior to withdrawing. If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw > Select Withdraw crypto > Select crypto 2. Select Address book > Tap Address Settings icon in the top-right corner 3.Published on Aug 14, 2023Updated on May 29, 20261,945