What cards can I use? You can use Visa or Mastercard cards. We support both credit and debit cards issued by banks in the EEA region only.2. What are the fees? Fees may vary depending on the country of residence you belong to. Visit here to learn more about how you can check the fees.3. Why am I receiving an error when adding a card? If you're experiencing difficulty with adding your card, please make sure the card details you entered are accurate.

What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. The card is currently issued as a virtual card only. Note: the OKX Card is a virtual card only. We don't issue physical cards.

You can refer to the instructions in the official Google Pay support documentation here to add your Visa or Mastercard to Google Wallet.2. Why am I unable to use Google Pay to purchase crypto? Google Pay is supported on Android devices and the web. It’s available to customers who have completed account verification. If you’re using an unsupported device or haven’t verified your account, Google Pay won’t be shown as a payment option.3. What payment methods can I use with Google Pay?

What debit or credit cards can I use? You can use Visa or Mastercard credit and debit cards from most regions except for Singapore and the US. In both Singapore and the US, only debit cards are supported at this time. 2. What are the fees when using debit or credit cards? Fees may vary depending on the country of residence you belong to: Currency Fees EUR 1.99% USD 2.49% SGD 2.49% AUD 1.50% AED 3.00% Note: the fees are subject to change.3.

Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove. OKX web deposit from panel with saved card and remove option Select Remove to confirm.On the app Open your OKX app and go to Deposit. Follow the instructions to select your cash or crypto currency. Select Visa/Mastercard. Select From to see all your available cards.

You can refer to the instructions in the official Apple support documentation here to add your Visa or Mastercard to Apple Wallet.2. Why can’t I use Apple Pay to buy crypto? Apple Pay is only available on iPhones and other Apple devices, and it's currently limited to verified Australia, EU and UAE users. If you're using an unsupported device or haven't completed identity verification, Apple Pay won’t be shown as a payment option.3. What payment methods can I use with Apple Pay?

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry. Example 1: Entry 1: (Standard) Address A Entry 2: (Universal) Address A These addresses will be merged to Entry 2, which allows withdrawals of any crypto selected for a specific network, based on compatibility.

Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals are not allowed.How do I create a sub-account?On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account.

What are the common reasons a trigger order might fail? Here are the most common causes, the message you'll see, and what to do: 5% protection threshold exceeded - Place a new order when market conditions are less volatile. Insufficient balance - Top up your balance and place a new order. Token delisted - The order can't be retried. Choose a different token. Payment method invalid or expired - Update your payment method and place a new order.

Selected Margin is one of two margin modes available when trading X-Perps on OKX EEA; the other being Isolated Margin. Rather than allocating a fixed amount to each individual trade, your collectively selected assets act as a shared pool of collateral supporting all your open positions. Only the assets you explicitly select will count toward your margin balance.How do I set it up? Setting up...

What's Convert? Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.

Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made?

What's Convert? Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.

What are untradable assets? Untradable assets are crypto that OKX doesn't support, and can't be traded. To learn more about how to withdraw your untradable assets, see What should I do if I accidentally deposit crypto that OKX does not support? However, to improve our user experience, we support untradable asset withdrawals. Note: There's no collaboration of any kind between OKX and any service provider for untradable assets that OKX hasn't supported.