All
FAQ
Announcements
Product documents
What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on May 29, 2026What assets can I use as margin for X-Perps?
You can use any of the following assets as collateral: BTC ETH SOL DOGE USDC USDG USD EUR This means you can maintain your exposure to your existing crypto holdings while also trading X-Perps, rather than liquidating your portfolio to post cash as margin.Important note Supported margin assets, applicable haircuts, and conditions may change. Always check the OKX app for the current list of accepted margin assets and applicable rules. To learn more about OKX products, visit here.Published on Apr 9, 2026Updated on May 29, 2026Why was my X-Perps order rejected?
If your X-Perps order was rejected, here's what to check. Rejections usually mean one or more trading, margin, or risk-control conditions were not met at the time of submission.Published on Apr 9, 2026Updated on May 29, 2026What can I do if my device is running in an unsafe environment?
This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers. Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users.Published on Jan 19, 2023Updated on May 29, 2026301How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on May 29, 2026200How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Resulting buy and sell amounts differ slightly Because the buy fee is charged in BTC, the amount of BTC you end up holding after a buy is slightly lower than what’s shown as the gross amount. In this example: Buy amount: 0.00005222 BTC Buy fee: 0.00000005222 BTC Net BTC held after buy: 0.00005222 - 0.00000005222 = 0.00005216778 BTC Sell amount: 0.00005216 BTC This leads to a tiny leftover BTC balance.Published on Jun 20, 2025Updated on May 29, 202658What can help prevent P2P crypto scams and protect my assets?
In most instances, scammers will use strong language to pressure you into giving up your crypto assets. These scammers can also easily manipulate data, including receipts, photos, or screenshots. How to prevent fake receipt scams: Always double-check your payment account to confirm you received the appropriate amount before releasing any crypto assets. Don't be pressured to release your crypto holdings immediately.Published on Sep 2, 2023Updated on May 29, 20261,466How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on Oct 17, 2024Updated on Jan 1, 2026454How does leverage work in X-Perps trading?
What is the maximum leverage available for X-Perps? Up to 10x leverage is available for all X-Perps clients, both retail and professional. The leverage setting is the same regardless of classification.2. Does higher leverage mean higher profit? Not necessarily. Higher leverage increases your exposure, which amplifies both potential gains and potential losses. It also brings you closer to liquidation if the market moves against you.3. How does leverage affect liquidation prices?Published on Apr 9, 2026Updated on May 29, 20261Pay wallet auto top-up FAQ
You can add up to 3 funding sources and assign each a priority ranking. The system follows a waterfall approach — it draws from the highest-priority source first, and only moves to the next source if the current one has insufficient funds.Does auto top-up support both funding and trading account balances? Currently, only a single account is supported at the moment.In what order does the system deduct funds? The system processes each configured asset in the order you have set.Published on May 14, 2026Updated on Jun 5, 20264How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,046Passkey FAQ
To continue, tap Use another device and scan the QR code with the device where your passkey was originally set up.5. Does Android support fingerprint login for passkey? Yes. When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region?Published on Mar 19, 2025Updated on Jun 4, 2026136What's the Spot DCA bot and how do I use it?
When the price later hits your profit target, the bot sells everything, closes the cycle, and can start again. As with all bots, there's no guarantee that this aim will be achieved. The bot will only operate according to the parameters you set.How does the Spot DCA bot work and how do I set it up? The bot begins by placing a buy order at a specific price.Published on Oct 3, 2025Updated on Jun 4, 20265How do I set up indicators on the chart?
You can apply multiple indicators simultaneously. Simply repeat the process for each indicator. Once you've set up indicators, you can save the chart layout for easy access later. Use indicators in combination with our backtesting tools to evaluate your strategies on historical data.How do I customize my chart settings? Select the Settings icon in the chart toolbar to open the settings panel. It has four tabs: OKX trading chart settings Symbol — controls candle appearance.Published on Nov 30, 2024Updated on May 29, 202615Trading Signal Bot FAQs
Can I set up multiple trading pairs in one signal bot? Absolutely! You can efficiently manage multiple trading pairs within a single signal bot. During setup, you can select Create > Add trading pairs you want to include, allowing you to effectively monitor and execute trading signals for those specific pairs. Signals for pairs not chosen during setup will be filtered out. Add the trading pairs7. I received an error - "Incorrect type of instrument (51000)". What does this mean?Published on Oct 9, 2023Updated on May 29, 2026137