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How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on May 29, 20263,766What's a futures trading bot and how do you automate trades with it?
In futures grid mode, you can amplify position size with leverage, enabling you to trade greater volume than otherwise possible. Be warned, though. Leverage is a more advanced tool that carries much greater risk than simple spot trading. If you’re going to trade leveraged positions with the futures grid trading bot, make sure you fully understand the risks first.Published on Dec 26, 2023Updated on May 29, 202636Why hasn't my deposit been credited?
You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure.Published on Sep 1, 2023Updated on Jun 5, 202614,078What should I do if I mistakenly withdraw crypto via the wrong network?
After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on Jan 21, 2025Updated on May 29, 20262How do I set up a recurring buy plan?
From there, you can edit your plan and, if needed, you can pause, resume, or cancel your plan. How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4. Where can I view my past orders for recurring buy plan? You can view past orders from your transaction history. Once you create a recurring plan, we'll execute your orders on your set schedule, and each order will appear separately in your transaction history.5.Published on Jan 23, 2025Updated on May 29, 202650How do I authorize a new device when I log in?
When you first log in using a new device, you need to authorize it. It's an additional security measure that helps to protect your account from unauthorized access. If you log in on the web, you can use phone verification, email verification, or device verification. On the app, you can use all of these methods if you haven't verified your identity yet.Published on Aug 31, 2023Updated on Jun 4, 202613,977How do I identify OKX official accounts?
You can now identify official OKX accounts or channels via channel verification. Here are some simple steps that you can follow: Go to our channel verification, and select the channel that you would like to verify Insert the group link, username, or website link and select Verify The verification result will be displayed Note: If you're verifying the username, make sure you add "@" before the username to avoid an inaccurate search result.Published on Aug 11, 2023Updated on May 29, 20265,385How do I buy crypto and earn rewards?
If this happens after you get your reward, the reward may be taken back. If you don't opt in to the campaign by March 11, you will not be eligible for any of the rewards. You must be an identity-verified retail user residing in eligible countries within the EEA. The eligible countries are: Netherlands, Germany, France and Poland. 6. When will I get my BTC reward? Your rewards will appear in your account shortly after you earn them, but they are "locked" for 60 days.Published on Feb 19, 2026Updated on May 29, 20263How do I explore new tokens?
Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading. View all available options, as segregated according to their performance Within the page, there are various sections to help you trade better: What's Hot: within this section, you can explore the latest top tokens that most traders have actively traded in the last 24 hours.Published on Aug 9, 2024Updated on May 29, 2026How do I buy with debit / credit cards?
You can skip this step if you have already added a card Provide your card details to add your debit or credit card Note: use a card that you own, as card issuers may apply additional security measures, such as multi-factor authentication for approval.Published on Feb 22, 2024Updated on May 14, 2026586How do I discover new tokens?
It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed decisions. Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity, provides a comprehensive overview of the latest tokens available for trading.Published on Aug 9, 2024Updated on May 29, 202655How do I buy crypto with PayPal?
After you add your PayPal account, you can use your bank account or card connected to PayPal. You can buy crypto or deposit cash directly with PayPal. You can read more in How do I deposit EUR with PayPal?Published on May 2, 2025Updated on May 29, 20265What should I do if I want to withdraw assets that are not supported on other platforms?
When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1.Published on Apr 8, 2025Updated on May 29, 202612How do I create passkeys? (web)
You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.Create a passkey Before you create a passkey, make sure you at least have: A device with Windows 10 or macOS Ventura, or A mobile device running iOS 16.0.0 or Android 7.0 or later, or A USB security key that supports the FIDO2 protocol Make sure you're using a FIDO-supported browser with: Chrome 109 or above Safari 16 or above Edge 109 or above Log in to your account at okx.com and go to ProfilePublished on May 21, 2026Updated on Jun 3, 2026How do I buy crypto with my cash balance?
Once you have made your first cash deposit, you can start buying crypto: Open your OKX app > Buy Log in to your account on okx.com, go to Buy crypto > Express buy Select the crypto you want to buy with cash Enter the cash amount you want to spend or the crypto amount you want to buy and select Next Preview your purchase and select Buy After completing your buy order, your cash balance will be deducted and you will receive your crypto in your My assetsFAQ1.Published on Nov 16, 2023Updated on May 29, 20261