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How do I check my deposit progress?
Select More (3-dot icon) option and select Deposit history to view the past transactions Select More to check deposit history 3. Select the deposit transaction that you want to check the progress. You'll see the deposit amount, deposit status, and deposit time on the details page 4.Published on May 21, 2026Updated on Jun 3, 2026How do I check my deposit or withdrawal history?
Follow the steps below to view your deposit or withdrawal history on OKX.On the web Log in to your OKX account and go to Deposit or Withdrawal page Select the View history tab. OKX deposit page with View historyOn the app Open the OKX app and go to Activity. Select Type filter and choose your transaction type: Cash deposit, Cash withdraw, Crypto deposit, or Crypto withdraw. OKX app Activity page...Published on Jun 9, 2026Updated on Jun 9, 2026How do I check my deposit or withdrawal history?
Follow the steps below to view your deposit or withdrawal history on OKX.On the web Log in to your OKX account and go to Deposit or Withdrawal page Select the View history tab. OKX deposit page with View historyOn the app Open the OKX app and go to Assets. Select the history icon > Assets to view your deposit, withdrawal, and P2P transaction history. OKX app Assets page with history Select Type...Published on Jun 9, 2026Updated on Jun 9, 20261How do I check on updates to my support ticket?
If your issue remains unresolved or you have a follow-up concern, please submit a new support ticket through the OKX Assistant so our team can assist you further.For logged-in Users Via the app Load your app and select Menu after you log in Proceed to select Menu Select Get help Select Get help Select Check your tickets to view all your open and closed tickets Click the Check your tickets Select the ticket you’d like to view or respond to Type your reply in the text field at the bottom of the screenPublished on Oct 17, 2025Updated on Jun 9, 202665How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on May 29, 202639How do I check the number of block confirmations? (web)
Find the number of block confirmations required on the deposit arrival Note: At the bottom of the deposit page, you can check the deposit progress in the deposit history and view the required number of block confirmations. The crypto will only be credited after the actual block confirmations reach the required number of block confirmations.Published on Aug 22, 2023Updated on May 29, 2026145How do I check the number of block confirmations? (app)
Note: the greater the number of block confirmations, the harder the data altering in blockchain, and the safer the transactionHow do I check the number of block confirmations? Open your OKX app, select Deposit Opening Deposit page from Homepage Select the crypto that you want to deposit, then select the deposit network in the Deposit network field You can find the number of block confirmations required in the Deposit arrival Find the number of block confirmations required on the Deposit arrivalPublished on Aug 22, 2023Updated on Jan 29, 2026629How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on Nov 24, 2025Updated on May 29, 202618What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on May 29, 202622Event Contracts FAQ
Always check order book depth before placing large trades. For other order types, please refer to: Basic Order Types Cancellation rules: You may cancel an order at any time before it is fully filled. For partially filled orders, only the unfilled remainder can be cancelled; the filled portion cannot be reversed.What is the difference between Buy/Sell Mode and Open/Close Mode?Published on Apr 16, 2026Updated on Jun 2, 2026Trading Fee Rules FAQ
A taker order occurs when you place a trade that is immediately filled against an order already on the order book. Taker orders incur a fee based on the taker fee rate. A maker order happens when you place an order that goes on the order book with a set price and quantity, such as a limit order that sits on the book until matched. Maker orders are charged a fee based on the maker fee rate. Maker orders add to the order book’s liquidity, providing more depth to the market.Published on Mar 22, 2024Updated on Jun 8, 20261,089How do I secure my account after detecting unusual activity?
If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on May 29, 202634How do I enable allowlist? (web)
You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on Aug 14, 2023Updated on May 29, 2026419OKX listing mechanism
If an opening price is displayed on the trading chart and provided by the project team, it is for reference only and does not affect order execution.After the Call Auction After the Call Auction ends: Orders executed during the Call Auction are completed at the official opening price. Continuous trading begins shortly after the auction ends. Remaining unfilled limit orders stay active in the order book.Published on Apr 27, 2018Updated on May 29, 20267,498How do I enable allowlist? (app)
With this feature enabled, you can only withdraw to addresses saved in your address book. To add a new address, simply add it to your address book prior to withdrawing. If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw > Select Withdraw crypto > Select crypto 2. Select Address book > Tap Address Settings icon in the top-right corner 3.Published on Aug 14, 2023Updated on May 29, 20261,945