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How do I reset my Two-factor authentication (2FA)?
app, and select Confirm Fill in the verification details and select Confirm You'll receive a confirmation upon successfully resetting your authentication methodOn the web If you enable two-factor authentication and log in to your account as usual, the system will trigger two-factor authentication In Unable to verify?Published on Sep 15, 2023Updated on May 29, 202628How do I submit my proof of address (POA)?
Valid rental agreement: The lease period must be for at least 6 months or more and the remaining tenure of the agreement must not be less than 2 months (can be issued for an indefinite period). It has to be signed by both parties (landlord and tenant). Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution.Published on Sep 5, 2023Updated on May 29, 20264How do I update my authenticator app?
Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully. Note: Follow here if you aren't receiving the SMS code and here to reset Two-factor authentication (2FA)Web Go to the Profile icon and select Security. Find Security on the Profile page Find Authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on Aug 1, 2024Updated on May 29, 2026206How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on May 29, 20263How do I change my phone number?
Note: select Unable to verify if you can't complete the verification Enter the two-factor authentication (2FA) code to continue You'll receive an email/SMS confirmation upon successfully changing your phone numberI can't log in to my account You can unlink your phone number on the 2-step verification page, or contact customer support to reset your phone number. You can learn more about how it works here.Published on Sep 7, 2023Updated on May 29, 2026Crypto available for withdrawal FAQ
Factors such as your account history, deposit method, and amount can affect whether a hold is triggered and how long it lasts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on May 29, 20263,695How do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on Mar 21, 2025Updated on May 29, 202634How long does it take for a deposit to be completed?
The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees typically result in a higher processing priority by miners.Deposit verification method Number of confirmations: different tokens require a different number of confirmations for deposits to complete.Published on Oct 17, 2024Updated on Jan 1, 2026454My phone isn't working, what should I do?
To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on May 29, 20269How do I protect my account from Trojan horse takeovers?
Multi- or two-factor authentication (MFA/2FA) disabled unexpectedly. Actively running apps or browsers close unexpectedly for no apparent reason. Stay vigilant. These signs often appear quietly — but recognizing them early can help stop a full account takeover.What will happen if your device gets infected? Once your device is infected, the Trojan can do much more than just slow it down.Published on May 30, 2025Updated on May 29, 202614How do I use the TWAP trading bot?
This factor is especially important for illiquid markets where even small orders can swing the asset price in a direction that's less favourable to the trader. For more details on other trading bots, visit here.How can I place TWAP orders using the OKX trading bot?Published on Sep 10, 2024Updated on May 29, 202615Address type upgrade FAQ
No, if the upgraded address is verified beforehand, you'll not need to go through two-factor authentication (2FA) for withdrawals. However, you can choose to delete it and save it again as an unverified address if you prefer.Published on Aug 26, 2025Updated on Jun 5, 2026859How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Total PnL is the change in your bot’s equity over time, factoring in all gains and losses. It's calculated by comparing your current bot equity (based on live market prices) with your initial equity when the bot was created—plus or minus any top-ups or withdrawals. Example: If you started a bot with 100 USDT, and the current bot equity is 200 USDT, your Total PnL = 200 - 100 = 100 USDT.Published on Jun 20, 2025Updated on May 29, 202658Who can access X-Perps in the EEA?
However, your ability to access them depends on a few factors: Identity verification status (KYC) Completion of the appropriateness assessment Any account-level restrictions or compliance checksAppropriateness assessment Before you can trade X-Perps, you must complete an appropriateness assessment. This is a regulatory requirement under MiFID rules, designed to help you understand the risks involved in trading leveraged derivative products before you begin.Published on Apr 15, 2026Updated on Apr 30, 2026USD-margined futures contracts FAQ
Most withdrawals are processed promptly, but delays can occasionally occur due to standard security measures or external factors. Security holds: Withdrawals may be held for up to 10 calendar days as part of our routine security measures in some markets. Conversion delays: If your withdrawal involves stablecoin redemption or fiat conversion, processing time is dependent on our stablecoin partners and their processing conditions and timelines.Published on Oct 13, 2025Updated on May 29, 20266