Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.

If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.

If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features.

Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?

Showing below is how to set the parameter side (side of the trade) and posSide (side of the position) when you place an order under different scenarios: Place a buy order and open/increase a long position: side = buy, posSide = long Place a sell order and open/increase a short position: side = sell, posSide = short Place a sell order and close/reduce a long position: side = sell, posSide = long Place a buy order and close/reduce a short position: side = buy, posSide = short Then you're all set to

Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.

Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.

Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.

Before initiating a transfer from Coinbase to OKX, make sure both your accounts have been verified and make sure the details you provide match your verified account information on OKX to avoid issues. If you want to transfer crypto from Coinbase to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Coinbase account through the web or app.

Before initiating a transfer from Bitvavo to OKX, make sure both your accounts have been verified and make sure the details you provide match your verified account information on OKX to avoid issues. If you want to transfer funds from Bitvavo to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Bitvavo account through the web or app.

Your account may be restricted for one or more of the following reasons: Our risk system identified unusual or suspicious activity on your account We need additional information from you to continue providing services A periodic account review is required as part of our compliance obligationsWhat should I do if my account is restricted? If your account has been restricted, you don't need to take any action.

Due to the irreversibility and anonymity of blockchain transactions, we can't reverse it, and we can't determine the source of the address. You'll need to contact the platform that provided the address or the person who gave you the address for assistance. Note: when withdrawing, please ensure that the withdrawal address, network, and amount are correct to avoid similar issues in the future.

Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification...

We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions. However, we don't control or manage these blockchain protocols.When you send or receive crypto, your transaction is processed and confirmed by the blockchain network itself, not by us.What should I do then?