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How do I buy crypto with ZEN.COM?
What are my ZEN.COM transaction limits? Select the Limit "i" icon in the Pay with section to view your applicable ZEN.COM transaction limits. Daily, weekly, and monthly limits reset on a rolling basis.11. Can I disconnect my ZEN.COM from our platform? Yes.Published on May 19, 2026Updated on May 28, 20261My phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Note: this function is not available in certain regions.I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 1, 2024Updated on May 29, 20269Common scam tactics
For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on May 29, 20262,724How do I buy crypto with Google Pay?
What payment methods can I use with Google Pay? You can use Visa or Mastercard credit and debit cards. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Google Pay?Published on Jul 22, 2025Updated on May 29, 20264OKX listing mechanism
What types of instruments support Call Auction or Pre-open? Call Auction and Pre-open mechanisms are used for spot and perpetual futures trading pairs during listings. The applicable opening mechanism for each trading pair will be specified in the listing announcement. 3. Is there a limit to the number or size of orders users can place during the Call Auction? Yes, we apply a limit on the total size of orders that applicable users can place during the call auction.Published on Apr 27, 2018Updated on May 29, 20267,498Pay wallet auto top-up FAQ
You can also enter the page through the low balance alert on the Pay page as well Auto top-up on the Balance details page of Pay Low balance alert banner on Pay page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Auto top-up page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Details of your auto top-up on the confirmation page Once all good, proceedPublished on May 14, 2026Updated on Jun 5, 20264How do I buy crypto with BLIK?
To start using BLIK, download the mobile app of one of the above banks where you have an account on your phone.4. Which currency does BLIK support? BLIK supports only the złoty (PLN) currency.5. What's a BLIK code? A BLIK code is a one-time 6-digit code generated in a mobile banking app that allows you to make payments. It's only valid for 2 minutes from the time it's created. For more information, refer here.6. Can I withdraw funds in PLN if I buy crypto using BLIK?Published on Aug 20, 2025Updated on May 14, 20269How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Jun 2, 202654Pay Account FAQ
What's a Pay account? A fully integrated Web3 smart wallet with password-free access, Pay account allows you to quickly and seamlessly send and receive crypto across several Ethereum-compatible networks. For added security, it also includes a recovery feature to ensure you don't get locked out of your assets.Published on Jan 22, 2026Updated on Apr 17, 20264How do I level up my trades with Mizar?
That means users pay fees based on their trading volume. Additionally, users share part of their profits when copy-trading other users. Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar? Yes, you don't have to pay any upfront payments or monthly subscription fees on Mizar.Published on Mar 28, 2024Updated on May 29, 20265How do I authorize a new device when I log in?
You'll then need to log in to OKX on your old device and enter the verification code.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.Published on Aug 31, 2023Updated on Jun 4, 202613,978How do I buy crypto with Apple Pay?
Why can’t I use Apple Pay to buy crypto? Apple Pay is only available on iPhones and other Apple devices, and it's currently limited to verified Australia, EU and UAE users. If you're using an unsupported device or haven't completed identity verification, Apple Pay won’t be shown as a payment option.3. What payment methods can I use with Apple Pay? Visa and Mastercard credit or debit cards are supported. Note: card issuers may decline certain transactions at their discretion.4.Published on Jul 2, 2025Updated on May 29, 20266How do I change my phone number?
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on May 29, 2026How can I protect myself from scammers?
What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202612,255How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on May 29, 2026325