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What should I do if my withdrawal isn't successful?
When you initiate a withdrawal on our platform and it doesn't arrive, it may be due to various reasons, such as the withdrawal being in progress, the withdrawal being canceled, or the funds being sent to the wrong address. The specific situations are as follows: Awaiting Withdrawal When you request a withdrawal on the platform, it goes through four stages: Withdrawal Request > Pending >...Published on Oct 17, 2024Updated on May 29, 2026271How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Dec 31, 20251Satoshi test FAQ
What should I do if the Satoshi test is successful? If the Satoshi test is successful, you can proceed with your withdrawal as normal. The successful test verifies that you have control over the withdrawal address.10. Will I need to perform the Satoshi test every time I make a withdrawal? Once your address is verified via the Satoshi test, it remains verified for a period of six months.Published on May 28, 2024Updated on May 29, 202643How do I deposit EUR with a debit or credit card?
After the deposit is successful, you will see a debit authorisation on your card Funds will be available for trading immediately after the deposit is completedOn the web Log in to your account here, select Deposit, and select Cash to initiate a cash deposit Select Visa/Mastercard and click Next After selecting Deposit from the main menu, select Cash and Visa/Mastercard before proceeding with Next Select the Add button.Published on Feb 12, 2026Updated on May 29, 2026What's Satoshi test and how do I complete it?
If you have any withdrawals that are currently on hold due to pending Satoshi test verification, rest assured that these will be processed and sent on-chain immediately following successful verification. This ensures that your transactions aren't unduly delayed once verification is confirmed. In the event that the verification times out, you have the option to re-attempt the verification process.Published on May 28, 2024Updated on May 29, 202667How do I use Trading bonus?
After successful activation, the funds of the activated trading bonus voucher will be automatically transferred to your trading account. On the app: enter Assets > Trading account > History On the web: select My Assets > Order Center > Trading account historyHow do I view its balance? If you have multiple Trading bonus vouchers, after successful activation, the balance of trading bonus will show the current cumulative total, for example, total activated trading bonus - consumed trading bonus.Published on Mar 8, 2024Updated on May 29, 20261,243How do I buy crypto with ZEN.COM?
connection Select Next to preview your purchase and select Buy Select Next Confirm payment request on your ZEN.COM app The payment will be processed directly from your ZEN.COM balance Your crypto will be credited to your OKX account upon successful paymentFAQ1.Published on May 19, 2026Updated on May 28, 20261How do I manually redeem my funds in Arbitrum?
Select Connect to connect your wallet Note: ensure that you've switched the network of your wallet to ARB network Connect your wallet with ARB network Once you have connected your wallet, select Redeem to manually redeem your funds Select redeem to redeem your fund You can check the status of the redemption in the statement generated A successful message will be displayed after you have redeemed your fundsPublished on Sep 11, 2024Updated on May 29, 202650Why did my identity verification fail?
Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account. Make sure your original identity documents are clear and fully visible. Center your face in the frame and follow the on-screen instructions during selfie detection.Published on Aug 8, 2024Updated on May 29, 202658How do I deposit USD with an international wire transfer?
On the web Log in to your account here, go to Assets, and select Deposit Select Cash and USD balance to start a deposit Select Cash and USD balance to start a deposit Select International wire transfer then select Next to view your transfer details required for your transfer Copy and paste the transfer details to your bank online Include the Reference ID that we provide in a field named "message" or "remarks", or "special instruction" Note: the reference ID is required by us for a successful transferPublished on Dec 31, 2024Updated on May 29, 20269How do I make a deposit? (app)
You can select Share to share your deposit details with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page You won't receive your assets if you deposited the crypto amount less than the minimum amount.Published on Sep 1, 2024Updated on May 29, 202688How do I set up TP/SL with the Order line?
Managing risk and securing profits are crucial aspects of successful trading. Using the order line to set Take Profit (TP) and Stop Loss (SL) orders offers you the ability to visually manage your orders and adjust the TP/SL levels directly on the chart, enhancing precision and efficiency. The order line feature on our platform is a powerful tool as it helps you in making informed adjustments and better managing trades.Published on Jun 21, 2024Updated on May 29, 2026175How do I set a price alert?
In the fast-paced world of trading, being proactive in monitoring market fluctuations is a cornerstone of successful trading. One effective method to achieve this is by configuring alerts. By setting up alerts, you establish a proactive defense mechanism, ensuring you're promptly notified whenever price action aligns with your price levels of interest. How can I set a price alert? You can set a price alert and be informed when the price reaches the key price points.Published on Apr 30, 2024Updated on May 29, 2026261How do I select the correct network for my crypto withdrawals and deposits?
Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on Aug 22, 2023Updated on May 29, 202621,550How do I invite existing users to join the Affiliate Program?
Will users get notified when the rebinding is successful? Yes. Once approved, users will receive a confirmation notification. You can also check your Chat in the top right corner of the OKX app home page to view system messages.2. What happens if a user doesn't meet the eligibility criteria? Users who don't qualify will see a notification as soon as they open the link and won't be able to proceed to the submission page.3. Will rebinding affect a user's open positions or trading activity? No.Published on Sep 27, 2023Updated on May 29, 2026