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How do I change the chart type?
Three chart types available; Original, TradingView and Depth and once selected, you're set to use the features While charting in the TradingView view, you can to use the features that are on original chart experience. On top of the more chart types and charting options, you can set up multi-screen displays and personalized alerts, so you never miss a critical market move. If you want to find out how you can enable multiple charts on screen, visit here.Published on Nov 5, 2024Updated on May 29, 202613Passkey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Jun 4, 2026136What's Snap mode - powered by UniswapX, and how do I use it?
The process is reversible — you can unwrap WETH back into ETH at any time by sending your WETH back to the smart contract, which will return your original ETH. Then only it can be swapped with other tokens.Published on Mar 1, 2024Updated on May 29, 202642Why did my identity verification fail?
Make sure your original identity documents are clear and fully visible. Center your face in the frame and follow the on-screen instructions during selfie detection. Submit your identity documents that meet our supported document type and Know Your Customer (KYC) requirements indicated on the page. Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID.Published on Aug 8, 2024Updated on May 29, 202658How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on May 29, 202660How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on May 29, 20264Guide to ID and selfie photos for identity verification
Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document. Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports.Published on Oct 13, 2023Updated on Jan 28, 202613,935How do I unlock my deposit when the Travel Rule additional verification is required?
Select your deposit source to verify and unlock your deposit You can unlock your deposit depending on where it originated: Select where your deposit is from to verify the deposit3. a) Select Exchange or third-party platform3. a) i.Published on Apr 29, 2024Updated on Dec 31, 20251Why is my deposit/withdrawal suspended?
Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on May 29, 20261,049How do I join a video call with customer support?
Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on Jun 2, 202654OKX Sub-Affiliate link rules
When the link with a 0% commission rate meets the criteria once again, the original commission rate will be restored within the next hour. If all of a sub-affiliate's links are deleted, the sub-affiliate account will be closed automatically. When the sub-affiliate closes their sub-affiliate account, they will no longer receive commissions. This action can't be undone, so we recommend communicating with your affiliates first.Published on Sep 28, 2023Updated on May 29, 2026675How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on May 29, 2026393Why can’t I see or use my crypto balance?
If the trade is partially filled, the remaining balance may still be in the original token. For UTXO-based assets (for example, BTC), wait for network confirmations and balance sync — this can take slightly longer during high activity. If the trade was placed via copy/lead trading, check the copy trading or lead trade interface/account to confirm whether the trade is still processing or settling. Refresh your Assets page after a few minutes once confirmations are complete.Published on Oct 14, 2025Updated on May 29, 20267How do I automate my trades?
Note: when you copy an existing bot and retain its parameters, you'll be notified if the original bot creator stops the bot or modifies its parameters. If you run a bot with custom parameters, however, it'll be treated as a bot launched by you. Launch the bot: check the details of your order in the Order Confirmation window. If you want to proceed, select Confirm. By default, the bot’s settings will be shared to the marketplace if you launch a bot and set the parameters on your own.Published on Oct 1, 2024Updated on May 29, 202612What's Satoshi test and how do I complete it?
They're as below: The Satoshi test deposit must originate from the correct address intended for verification. The Satoshi test deposit is made to an OKX-provided verification address. The Satoshi test deposit amount must match the amount specified by us for the test. The Satoshi test deposit must be completed within the specified timeframe.Published on May 28, 2024Updated on May 29, 202667