Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.

A physical security key provides an additional layer of protection, especially against potential vulnerabilities in software-based options like authenticator apps and passkeys. While software-based options offer convenience, they also come with potential risks: Authenticator apps: if synced with cloud accounts (e.g., Google or Microsoft), losing access to the account could expose the authenticator.

Make your account more secure by linking an authenticator app. You can use any authenticator app you prefer, such as Google Authenticator or Microsoft Authenticator.How do I download the Authenticator App?

Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.

Eligible users will receive redemption instructions via email to their registered email address with OKX by 14 August 2023, 23:59 EST.Disclaimer This Campaign does not constitute or shall not be considered as a recommendation to deal in any products, or investment advice. Digital assets are speculative and highly volatile, can become illiquid at any time, and are for investors with a high-risk tolerance. Investors in digital assets could lose the entire value of their investment.

OKX will delist LOOKS(Looks Rare) Onchain Earn product on November 29, 2023, at 03:00 (UTC). The product details are as follows: Crypto Terms LOOKS(Looks Rare) Flexible LOOKS rewards have ceased distribution since November 27, 2023, at 13:22（UTC). You will not receive rewards for this period until the Onchain Earn product is taken offline. After the product is offline, your principal and rewards will be transferred to your funding account.

Authentication Results This section shows whether SPF, DKIM, and DMARC validations passed. If any of these validations fail, the email is not from an authorized source.4. Summary If SPF, DKIM, or DMARC show fails, the email is likely forged. If "From" and "Return-Path" don't match, the sender may be spoofed. Don't click suspicious links or attachments. If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you?

This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?

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This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.

Affected tokens on Buy/Sell and Convert: BAL, PERP, FLM, DEP, NC, LOOKS Affected trading pairs:BAL/EUR Delisting Buy/Sell and Convert will be suspended from 9:00 am UTC+1, November 16, 2025 We will delist the affected trading pair starting from 9:00 am UTC+1, November 19, 2025. We advise you to cancel orders pertaining to the affected token and trading pairs before the delisting. Otherwise, the system will automatically cancel these orders. The cancellation may take 1-3 working days.

We are pleased to announce that LOOKS margin trading and savings will be enabled at 10:00 am UTC on February. 17. USDT-margined perpetual swaps for LOOKS will be listed at the same time. The updates will cover both the web and app interfaces as well as API. The details are as follows: Margin Trading and Savings 1. Spot margin trading will be activated for following pairs: LOOKS/USDT 2.

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.

The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...

Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.