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What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 29 May 20261,829How do I close my account? (web)
Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.Published on 22 Aug 2023Updated on 2 Jun 2026464How do I close my account? (app)
Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Select '>' to view the User Center page Open user center page 3. Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible.Published on 22 Aug 2023Updated on 2 Jun 2026898How do I enable allowlist? (web)
After it's disabled, you're able to withdraw to any new addresses.What's the 30-day verification for the withdrawal from the address book? When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status. If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification. If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date.Published on 14 Aug 2023Updated on 29 May 2026419How do I enable allowlist? (app)
When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default. Select Change verification period to verify the address permanently. 30 days (default): Withdrawals to this address within 30 days will not require additional verification. When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status.Published on 14 Aug 2023Updated on 29 May 20261,946Why is my OKX app not working?
Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.Published on 16 Mar 2026Updated on 29 May 202618What can I do if I trigger P2P risk control?
Ensure that the information provided is clear, accurate, and authentic to avoid delays in processing. You may be required to update the app and complete the self-service appeal by following the instructions provided in the email. Important Reminder: If you have already created a wallet, please ensure that you securely back up your wallet’s seed phrase and private key before updating the app.Published on 13 Sept 2023Updated on 2 Jun 20261,837What limits are there for spot copy trading?
trading pair Spot trading pair Max holding amount (USDT) BTC-USDT, ETH-USDT 20,000,000 XRP-USDT, LTC-USDT, DOGE-USDT, SOL-USDT, SUI-USDT, PEPE-USDT 10,000,000 TRX-USDT, ARB-USDT, OP-USDT, FIL-USDT, STETH-USDT, ETC-USDT, APT-USDT, SHIB-USDT, ADA-USDT, LINK-USDT, DOT-USDT, XLM-USDT, UNI-USDT, OKB-USDT, AVAX-USDT, BNB-USDT, AAVE-USDT, HBAR-USDT, WLD-USDT, LDO-USDT, NEAR-USDT, XAUT-USDT, TON-USDT, BONK-USDT, WIF-USDT, TRUMP-USDT, PI-USDT, BABY-USDT, JITOSOL-USDT, WLFI-USDT, LINEA-USDT 2,500,000 BCH-USDT, DAI-USDTPublished on 30 Oct 2023Updated on 29 May 2026127How can I troubleshoot web or app issues?
Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on 11 Feb 2026Updated on 2 Jun 202613What should I do during or after a scam?
This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered. Note: crypto transactions are irreversible once confirmed on the blockchain. OKX can't reverse completed transactions. Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify?Published on 11 Mar 2024Updated on 29 May 2026770What is DEX Boost and how do I participate?
The data is generally updated after 00:00 UTC the following day and requires 1-2 hours for processing. If you've just started DEX trading, your Exchange balance may temporarily show 0. The next update will include Exchange balance data from the previous 30 days before the DEX wallet was created.Can transactions after the event starts still count towards the Boost data? Generally, it's not included. The X Launch event usually refers to the Boost data from a day before the event starts.Published on 13 Dec 2025Updated on 29 May 20261Lead traders: Spot lead trading guidelines
We offer a wide range of cryptocurrencies to help you benefit from some of the best market depth in the industry. Copy trading includes a mechanism that provides lead traders with up to 30% profit-sharing.How is spot lead trading different from regular spot trading? Assets you buy through spot lead trading will be frozen when you buy it. This is to make sure lead traders don't sell or transfer the assets, or carry out another action that could impact the lead trade.Published on 30 Oct 2023Updated on 29 May 2026197How do I authorize a new device when I log in?
If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on 31 Aug 2023Updated on 4 Jun 202613,981What's DEX Referral program?
Wait for Follow-up: Our Business Development team will review your materials within 1 day and will reach out to you using the contact information provided.How do I expedite my application? If you haven't received a response after 1 day, revisit the application page and select Nudge. After selecting the button and completing the signing, your application will be prioritized and our business team will be notified to follow up.Published on 21 Jul 2025Updated on 29 May 2026377How do I buy and sell crypto with a third party?
Most of the settlement is done on-chain and it takes between 1-30 minutes, depending on the network. Some providers settle off-chain, directly from OKX. You will receive your crypto once the payment is completed.How can I check my order status? You can check your order status on the order page. Most of the settlements are done on-chain and should take up to 30 minutes, depending on the network.Published on 5 Sept 2023Updated on 29 May 2026677