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What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on 11 Mar 2024Updated on 29 May 2026770How do I reorder after the P2P payment timeout?
If your order as a taker buyer was canceled due to a payment timeout, reordering is straightforward. Here's how you can reorder quickly and securely, ensuring a smooth trading experience on our platform. For Taker buyer: select the Need Help? option on the order details page Proceed to select Need Help For Maker buyer: the new reorder flow isn't available. You can submit a dispute via the Raise a...Published on 17 Dec 2024Updated on 29 May 202677How do I secure my account after detecting unusual activity?
However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accuratePublished on 21 Mar 2025Updated on 29 May 202634What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
You can restake your assets immediately after the update.API domain update Your API domain will change after the system update. The REST API domain will be updated to eea.okx.com, and the WebSocket domain will be updated to wseea.okx.com.Published on 2 Jul 2025Updated on 29 May 2026170OKX listing mechanism
Orders are matched only after official trading begins and according to normal trading rules.Published on 27 Apr 2018Updated on 29 May 20267,499Trade and Earn FAQ
After enrolling, if you made a withdrawal before depositing, or withdrew the same amount of assets after depositing, your net deposit will not be reflected.Q: Which methods count toward the deposit requirement? On-chain crypto deposits and P2P Marketplace purchases are eligible. P2P sharing orders and internal transfers are not counted.Q: Can I use my deposited funds for OKX Earn, Convert, or spot trading? Yes.Published on 30 Mar 2026Updated on 29 May 202614OKX ZERO Trading Fees event FAQs
The subsequent rebate card will be issued within 20 minutes after the existing rebate card balance has been used up completely. Ensure that you have sufficient funds to continue trading prior to the fee rebate that will be credited the next day.11. Is there a limit to the number of rebate cards and participants for the event? Each 100 USDT rebate card is only issued after the previous card has been utilised.Published on 6 Jul 2023Updated on 29 May 202638What are the rules for P2P order cancellation?
The first trigger will ban you from C2C trading for 15 minutes. 2nd time After the 15-minute ban is lifted, the second trigger of the day will ban you from C2C trading for 30-minute. 3rd time After the 30-minute ban is lifted, the third trigger of the day will ban you from C2C trading for 1 hour. 4th time After the 1-hour ban is lifted, the fourth trigger of the day will ban you from C2C trading for 4 hours. 5th time More than 4 triggers a day will ban you from C2C trading for the whole day.Published on 16 Aug 2023Updated on 29 May 20261,829How do I close my account? (web)
Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8. Close account after your reconfirmation 9.Published on 22 Aug 2023Updated on 2 Jun 2026464How do I close my account? (app)
Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the information about what'll happen after you close your account 8. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 9. Close account after your reconfirmation 10.Published on 22 Aug 2023Updated on 2 Jun 2026898Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 5 Jun 2026859How do I avoid scams from off-site communication in P2P transactions?
Don’t rush to make the payment if the remaining time in the payment window is insufficient, as the order may be canceled if you transfer funds after the timeout.What safety practices should I follow during P2P trades? Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection.Published on 11 Sept 2025Updated on 29 May 202617What should I do if I made a P2P payment mistake when buying crypto?
The merchant's phone number shown on the page is a temporary virtual number and expires after 3 minutes. You can return to the order page to obtain it again. Please don't enable call blocking after submitting a dispute, as we may contact you by phone.Published on 20 Mar 2023Updated on 29 May 2026324How do I complete the required tasks shown in the app?
Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete. Example of selecting the pending task to startStep 3: Follow the instructions After that, you may be asked to provide specific details or upload documents based on the type of information needed.Published on 3 Jul 2025Updated on 29 May 202637Outcomes User Guide
rules after the campaign ends and credited to your account automatically.Published on 2 Jun 2026Updated on 4 Jun 20261