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What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 29 May 20261,828How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 6 Apr 20267,046What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Your API key will remain unchanged.Data updates Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.Account statements and history Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.Broker platforms Your authorizations to broker platforms and Fast API will be reset during the system update.Published on 2 Jul 2025Updated on 29 May 2026169How do I change my login password?
Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24 hoursPublished on 22 Aug 2023Updated on 5 Jun 202619,724How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20264,197What's the current status of the temporary account security measure?
For a period of 24 hours following any of the changes made to the security settings, as described above, you'll be unable to: Create or edit sell ads (highlighted at the top of the marketplace; this premium placement provides the highest visibility and credibility in our P2P trading marketplace, which can drive more traffic.Published on 4 Jul 2024Updated on 29 May 2026163How do I enable or disable my Trader Mode?
If your Trader Mode is about to expire, you can manually renew it in advance. 48 hours before expiration When there are 48 hours remaining before your Trader Mode expires, the expiration time will display the date along with the label “Expiring soon.” 24 hours before expiration When there are 24 hours remaining before your Trader Mode expires, the expiration time will display a countdown timer along with the label “Expiring soon.”How do I manually disable my Trader Mode?Published on 22 Aug 2025Updated on 29 May 2026247How do I explore new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on 9 Aug 2024Updated on 29 May 2026How do I invite existing users to join the Affiliate Program?
It'll take effect in the next hour.7. Do rebound users count toward affiliate assessments? Yes, they do. If you have any other questions, feel free to reach out to our support team.Published on 27 Sept 2023Updated on 29 May 2026How do I raise a dispute when using P2P trading?
Tap Submit to proceed — a customer support agent will step in to assist.Submitting a feedback form (order created more than 72 hours ago) If your order was placed more than 72 hours ago, the system will no longer be able to process your dispute automatically. Please contact our online customer support for assistance.How to contact your buyer or seller? We highly recommend that you chat with your buyer or seller first before submitting a dispute.Published on 22 Aug 2023Updated on 3 Jun 20263,599What is DEX Boost and how do I participate?
The daily balance is calculated as a 24-hour average Example: if you hold 2400 USDT for only 1 hour in a day and 0 for the rest of the time, then the daily balance = 2400 ÷ 24 = 100 USDTFAQWhat's DEX Boost data? Boost data consists of Boost trading volume and Exchange balance. This data is used to determine your eligibility to participate in activities and how much bonus you can receive.Published on 13 Dec 2025Updated on 29 May 20261How do I link an authenticator app?
For your security, withdrawals or P2P trading will be disabled for 24 hours after your authenticator app is reset.Published on 29 Aug 2023Updated on 29 May 202616,471Why is my withdrawal taking longer than usual?
This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on 29 Feb 2024Updated on 29 May 2026259United Kingdom (UK) financial promotions FAQ
A mandatory 24-hour 'cooling off' period will be introduced, during which time you'll be unable to buy or trade cryptoassets. You can, however, still deposit fiat to your account.What's the FCA assessment questionnaire? This is a brief questionnaire to enable is to assess your understanding and experience of the risks involved in trading cryptoassets.Published on 28 Dec 2023Updated on 29 May 202669Tokenized stocks FAQ
What are the trading hours (UTC) for tokenized stocks? Tokenized stocks follow provider-defined trading sessions. In the case of Ondo-issued tokenized stocks, trading hours are structured as follows: Trading Sessions (UTC) Overnight: 00:05 – 07:55 Similar to post-market conditions, with lower liquidity and sharper price movements, often driven by global events. Pre-market: 08:01 – 13:29 Trading before the regular session opens, typically at a lower volume and higher volatility.Published on 2 Feb 2026Updated on 2 Jun 20269