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What are Source of Funds (SoF) and Source of Wealth (SoW)?
Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement Shows customer name and loan/credit balance Crypto transaction History Provide screenshots or exported files of borrowed/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or lottery winningsPublished on 24 Dec 2024Updated on 26 May 2026835OneFootball Credits Trade and Earn
Terms & Conditions The "OneFootball Credits Trade and Earn" promotion starts on April 9 at 10:00 (UTC) and ends on April 20 at 10:00 (UTC) ("Campaign Period"). This promotion is open to fully KYC-verified OKX users in non-restricted jurisdictions (see Clause 6 of platform rules for restricted areas).Published on 9 Apr 2026Updated on 9 Apr 202628Does OKX Marketplace charge fees?
Your digital treasures deserve a home at OKX Marketplace – where freedom, affordability, and creativity unite.Published on 14 Oct 2023Updated on 12 Sept 202522Outcomes FAQ
Due to regulatory requirements, Outcomes is unavailable in certain countries and regions, including but not limited to: the United Kingdom, Singapore, Japan, Canada, Hong Kong, Iceland, and the U.S. states of Florida and Rhode Island. Please refer to platform announcements for the full restricted list. If you are in an unsupported region, you will be unable to see the Outcomes entry point or conduct trades.Why can't I see the Outcomes entry point?Published on 20 May 2026Updated on 25 May 20261Why hasn't my deposit been credited?
Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.Published on 1 Sept 2023Updated on 22 May 202614,009FCA risk warning for United Kingdom users
Due to the potential for losses, the Financial Conduct Authority (FCA) considers this investment to be high risk.What are the key risks? You could lose all the money you invest The performance of most cryptoassets can be highly volatile, with their value dropping as quickly as it can rise. You should be prepared to lose all the money you invest in cryptoassets. The cryptoasset market is largely...Published on 17 Oct 2024Updated on 9 Apr 202614United Kingdom (UK) financial promotions FAQ
We also have our OKX Learn pages to provide further educational material.How does the self-categorisation process work under the UK FCA rules? There are two categories to choose from based on your current circumstances. Assuming you fall into one of the three and pass the assessment questionnaire, you can trade on our platform. Restricted Investor: This applies to the majority of our UK users.Published on 28 Dec 2023Updated on 9 Feb 202669How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026442What types of partnerships does OKX have?
OKX Drops Partnership1. What is OKX Drops OKX Drops is our exclusive NFT initial offering platform, featuring handpicked projects from builders, artists, creators, and celebrities. Drops enables users to discover and engage with top-tier NFT collectible offerings, ensuring the successful launch of NFT collections.2. What are the different types of Drops? We support several activity types to...Published on 18 Jun 2024Updated on 9 Feb 2026129How do I remove my debit or credit card?
To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on 21 Apr 2026Updated on 30 Apr 20261OKX UK: what can I use in the United Kingdom?
How am I serviced as a United Kingdom (UK) customer? UK customers are provided with services by Aux Cayes FinTech Co. Ltd., a company registered in Seychelles.How can I access derivatives and margin-related products? We don't offer crypto derivatives like futures, perpetuals, or options to retail customers in the UK due to strict Financial Conduct Authority (FCA) rules that banned these products for retail investors.Published on 9 Feb 2026Updated on 10 Apr 2026How does insufficient permissions for TRON wallet addresses work?
User permissions for the TRON wallet address are assigned to specific wallet addresses. You'll need permission from the wallet address to make transactions. We aren't able to change permission settings. Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or...Published on 20 Aug 2024Updated on 19 May 2026226How does the V3 liquidity pools work on OKX DeFi?
How does market making work? Market making in DeFi involves providing liquidity to decentralized exchanges (DEXs), such as adding assets like ETH or SOL to pools. In return, you earn a share of the trading fees, contributing directly to the efficiency of the crypto ecosystem. By ensuring there are sufficient assets for trading, market makers help stabilize price fluctuations. Additionally, impermanent loss is a key concept to consider.Published on 14 May 2024Updated on 12 Sept 202525How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 6 Apr 20267,041Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 20261,966