If you still don’t receive any messages, follow the steps below to use another authentication method.On the App Select Didn't receive anything? Select didn't receive anything to change different verification method You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.

If the receiving platform hasn’t credited your funds Contact the receiving exchange or wallet provider directly with your TxID, deposit address, and transaction details. Only the receiving platform can credit the funds once confirmed on-chain. If your transaction is still pending Delays may occur due to network congestion or low transaction fees. You can monitor updates on blockchain explorer or wait for additional confirmations.When should I contact customer support?

If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.

If you've received it, select Received and we’ll release your crypto to the buyer.4. What should I pay attention to when receiving a payment for P2P sell order? Check your receiving account (e.g bank account) to see if the payment from the buyer has arrived. During this period, don't trust any messages, screenshots or anyone claiming to be from OKX customer service claiming the payment has been received. Most importantly, if you've not received a payment from the buyer, don't select Received.5.

For sellers, this function enables you to easily sell your crypto assets and receive the currencies you want. You will be able to select from a wide range of payment methods that you would like to receive the payment through. OKX will hold onto crypto for security and only enables the seller to release crypto once the seller receives payment from the buyer.

Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.

If you've received a token other than your desired token due to liquidity issues, you can swap it to get your desired assets on the Synapse platform.

Open your OKX wallet web extension, select Copy address and the wallet address of the network you want to receive the crypto Select the copy address to view the wallet address according to the networkMethod 2: Scan the QR code Open your OKX wallet web extension, select Receive, and select the Crypto and Network that you want to receive Select Receive to generate the QR code to receive your funds Scan the QR code to transfer crypto Scan the QR code to receive your fundsTransfer from your OKX Wallet

Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days. It only takes a few minutes to sell and receive via a digital wallet.What are fiat gateways?

On the web Open OKX website and select Buy crypto > P2P trading Open P2P trading from homepage Select the payment currency and the crypto you want to receive, and payment methods you want to use Select Buy next to your preferred offer Select an offer you would like to buy Fill in the amount within the order limit and select the payment method Select Buy [crypto] to proceed Note: at this point, OKX will hold the crypto being bought until the seller confirms the payment has been received, the order

Navigate to Withdraw and select Withdraw crypto For example, choose Bitcoin (BTC) as the asset you want to withdraw Select Exchange or wallets to send BTC to an external address Choose the appropriate network for receiving xBTC Enter the recipient address where you'd like to receive xBTC Select the account you want to withdraw from and enter the withdrawal amount Review the network fee and confirm the amount to be received Select Withdraw to initiate the withdrawal – the BTC will be converted to

I submitted an RFQ on the demo environment and have not received any quotes. How do I get a quote for my RFQ? The most likely reason you wouldn't have received a quote on demo trading is because the counterparty(ies) you've selected isn't checking or responding. To ensure the demo environment provides a valuable learning experience, OKX has created a pricing bot named WAGMI who will automatically respond to any RFQs sent in demo trading.

If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.

You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.

Contact the receiving platform If you've confirmed the transaction was successful on the blockchain and the correct address and network were used—but the funds still haven’t shown up—it's time to reach out to the receiving platform. Sometimes, the receiving platform may require additional processing time or action from their end to credit the funds.