All
FAQ
Announcements
Product documents
What are the rules for P2P order cancellation?
User types Conditions that trigger the restrictions New OKX users: Completed less than 3 P2P trading orders since registration (including both buy order and sell order) More than 5 cancellations before payment on the same day, or more than 3 cancellations after selecting Payment Completed Old OKX users: Completed 3 or more P2P trading orders since registration (including both buy order and sell order) More than 3 cancellations before payment on the same day, or more than 1 cancellation after selectingPublished on 16 Aug 2023Updated on 24 Apr 20261,819How to cancel the P2P trading order?
If you cancel your order due to the seller, you may need to wait for them to confirm the cancellation reason. The order is now canceled!On the web Log in to your account on okx.com Go to Buy crypto > P2P trading > My orders Find the order you would like to cancel, then select Cancel Order on the order page Select your order cancellation reason, and pick Continue with cancellation. You can cancel the order due to buyer or seller reasons.Published on 17 Jul 2023Updated on 25 May 20262,940How do I manually cancel my transactions on the official deBridge website?
the pending transaction and select it Load the order page by selecting the transaction You'll be redirected to the order page, select the Cancel option and you'll get your refund Cancel the order to redeem the refundPublished on 10 Sept 2024Updated on 12 Sept 202545Trade Like A Pro hype rules
OKX reserves the right to exclude any participant from participating in this activity and/or cancel this activity without notice. Rewards are subject to participants' compliance with Terms and Conditions and are not guaranteed. Please see Terms and Conditions for further details. OKX or the Campaign organiser reserves the right to modify, suspend, cancel or terminate the campaign at any time for any reason without prior notice.Published on 25 Sept 2023Updated on 28 Aug 202513P2P featured ad policy (MENA region)
Low order cancellation rate: the maker must maintain a low cancellation rate. Postive user reviews: the maker must be responsible and conduct ethical conduct. Adhere to liquidity and availability requirements.What's the liquidity & availability requirement? The maker must demonstrate consistent online presence during the featured ad period. Merchants must maintain a minimum available balance in their relevant fiat currency throughout the featured ad duration.What's the selection process?Published on 6 Apr 2024Updated on 19 May 202621Rewrite The System KOL terms and conditions
OKX reserves the right to exclude any participants from this promotion and/or cancel this promotion without notice. OKX reserves the right to interpret the terms and conditions of this promotion as it sees fit, and reserves the right to change or modify these terms and conditions at any time. OKX is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, please visit OKX Official Website and OKX Terms of Service. (C) 2023 OKX.Published on 15 May 2023Updated on 17 Nov 202521Simple Earn Flexible APR boost voucher FAQ
If any malicious behavior such as arbitrage or mass registration is detected, we reserve the right to cancel your eligibility and revoke any distributed vouchers. We reserve the right to modify, change, or cancel the vouchers at any time without prior notice. We hold the final interpretation rights for the Simple Earn Flexible APR boost vouchers.FAQ1. Can the voucher be applied to my existing Simple Earn funds? Yes.Published on 30 Jul 2025Updated on 30 Dec 202556How do I verify my collection on OKX NFT?
Will my verification status be canceled after the collection is verified? If your collection violates our Terms of Service, or there are issues that may lead to the verification status being canceled, your collection may lose its verification status. To provide users with the best experiences, OKX NFT reserves the right to, with or without notice in advance and, in our sole discretion, deny any request for verification or suspend the verification status.5.Published on 26 Dec 2022Updated on 12 Sept 2025241OKX P2P verified merchant service agreement
Cancellation, Removal and/or Termination of the Verification Status We reserve the sole discretion and right to cancel, remove and/or terminate your status as “Verified Merchant” based on our assessment, which does not result in any breach of this Agreement. If a Verified Merchant needs to cancel the verification status, he/she must submit an application online on the Site.Published on 15 Sept 2023Updated on 28 Jan 2026748What should I do if I made a P2P payment mistake when buying crypto?
If you notice that you've overpaid, you can contact the merchant via messages to discuss a refund. If you're unable to reach an agreement, you can submit a dispute. Learn more: How do I raise a dispute when using P2P trading?What should I do if the order is already completed? If the merchant has released the crypto and the order status is Completed, but you later realize you overpaid, you should submit a dispute as soon as possible. Learn more: How do I raise a dispute when using P2P trading?Published on 20 Mar 2023Updated on 27 Apr 2026322OKX Web3 wallet customer review reward from Sourceforge terms and conditions
OKX and/or SourceForge reserve the right to exclude any participants from this promotion and/or cancel this promotion without notice. OKX and/or SourceForge reserve the right to interpret the terms and conditions of this promotion as it sees fit, and reserve the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service and SourceForge Review Guidelines and Terms of Use for more information.Published on 7 Aug 2023Updated on 28 Aug 202557OneFootball Credits Trade and Earn
OKX reserves the right to determine and amend the rules of the campaign at any time without further notice, including but not limited to cancelling, extending or terminating this campaign, modifying the eligibility conditions for users participating in the campaign, and adjusting the campaign and reward rules. All participants shall be bound by these revised terms. Where practicable, OKX will endeavour to provide notice of material changes before they take effect.Published on 9 Apr 2026Updated on 9 Apr 202628What is the New User Full Rebate Program?
OKX reserves the right to determine and amend the rules of the campaign at any time without further notice, including but not limited to cancelling, extending or terminating this campaign, modifying the eligibility conditions for users participating in the campaign, and adjusting the campaign and reward rules. All participants shall be bound by these revised terms. Where practicable, OKX will endeavour to provide notice of material changes before they take effect.Published on 16 Mar 2026Updated on 15 May 20264How do I make a withdrawal? (web)
Fill in withdrawal details on the internal withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.Published on 22 Aug 2023Updated on 27 Mar 20261,607OKX contract voucher and usage rules
the contract vouchers at any time and for any reason without prior notice OKX reserves the right to final interpretation of the contract vouchersPublished on 15 Aug 2023Updated on 24 Mar 2026630