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Managing RFQs on the RFQ board
When trying to trade a unique strategy with elements that cannot be combined, either with multiple expiry dates or currency pairs, the platform will show your strategy as "custom" and reveal the details when the legs are expanded.How can I re-submit an expired, canceled, or failed RFQ? After your RFQ expires, is canceled, or fails to execute, a link with the text "re-price" will appear in the "action" column.Published on 30 Jun 2022Updated on 10 Sept 202519Affiliate FAQ
For any reason, if your invitee's registration or recall fails, it's not possible to re-bind them to an affiliate.6. Under what criteria can I recall my invitees as an affiliate? As an affiliate, you can recall your invitees if they haven't made any deposits, trades, or logged in for over 180 days.7. Can invitee delete their account and re-sign up to attribute it to a different affiliate?Published on 4 Dec 2024Updated on 6 Apr 2026728How do I update my login password?
Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enterPublished on 22 Aug 2023Updated on 15 Oct 202530Google Pay – Additional Terms
If you relocate, you must delete the token and re-enrol once your new address is verified. No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 202513How do I remove my debit or credit card?
You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove.Published on 21 Apr 2026Updated on 30 Apr 20261Demo trading
To get a new price from the trading bot, please cancel and re-price your demo RFQ. Please be reminded that quotes made by the trading bot WAGMI are for reference only and should not be considered as an offer to transact in digital assets nor should it be interpreted as the price you should expect when trading with real assets.Published on 29 Jun 2022Updated on 3 Dec 20251,760Spot grid bot FAQ
Risks and considerations: The bot may buy or sell assets at the market price when re-initializing, depending on current market conditions. If you are uncomfortable with this re-initialization process, you can choose to stop the bot manually and create a new bot with the desired settings and investment. Also, keep in mind that when you edit your bot, any accumulated grid profits that haven't been withdrawn or used will be re-invested into the bot.Published on 28 Aug 2025Updated on 22 Jan 202621How do I change my login password?
Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enterPublished on 22 Aug 2023Updated on 15 May 202619,696What's Satoshi test and how do I complete it?
In the event that the verification times out, you have the option to re-attempt the verification process. Please be aware that while re-attempting may resolve verification issues, any network fees incurred during prior tests will not be refunded. This is important to consider as you manage your transaction costs. For more information about Satoshi test, visit here.Published on 28 May 2024Updated on 17 Feb 202664How do I reverse my trading position with one tap?
React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds. The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters.Published on 5 Jul 2025Updated on 6 Apr 202610How do I verify an individual account?
Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support.Published on 25 Sept 2023Updated on 6 May 202631,365I haven't received the verification code
If the issue persists, please contact customer support.Why do I need to re-verify after entering the authentication code when selling on P2P Express? This happens because the system matches you with Merchant ads that meet your trading limits, and the price may fluctuate during this process, requiring a new verification. To avoid being prompted for an authentication code too frequently, we recommend not making multiple attempts in a short period of time.Published on 16 Aug 2023Updated on 22 May 202633,143Why did my identity verification fail?
Please re-upload an acceptable identity document, such as your passport, or national ID card. Invalid Proof of Address The proof of address shows another person’s name instead of yours. You submitted proof of address document is not acceptable. Your name and full residential address must be clearly displayed on the document. In addition to identity documents, proof of address must be issued within the last three months. Documents older than three months will be rejected.Published on 5 Sept 2023Updated on 13 May 202611,575
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