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How do I join a video call with customer support?
The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on 26 Aug 2025Updated on 2 Jun 202654How do I set up indicators on the chart?
Adjust the background color, grid lines, session break lines, scale text size, navigation button visibility, and chart margins (top, bottom, and right). Note: if Show price has disappeared from your right-click menu, go to Scales and lines > Scale modes (A and L) and change the setting from Never display back to Visible on mouse over or Display always. To save your settings across sessions, select Template > Save as at the bottom of the panel.Published on 30 Nov 2024Updated on 29 May 202615How do I adjust the color theme of the trading interface?
A thoughtfully selected color theme is essential for creating a comfortable and efficient trading environment, especially during extended trading sessions. It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings.Published on 27 Nov 2024Updated on 29 May 202624How do I stay safe from phishing SMS using the name OKX?
The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.Published on 9 May 2025Updated on 29 May 2026325What's a dusting attack?
Dusting itself doesn’t steal coins. Instead, it’s a reconnaissance step: once attackers learn that a certain person controls significant crypto, they may launch phishing, extortion, or targeted scams.How does the dust attack actually work? For the dust attack to take place, the dust sent to your wallet needs to be transferred out of it by its owner. The attacker wants you to send this dust to your other wallets alongside other funds.Published on 4 Oct 2024Updated on 29 May 202614How do I protect my account from Trojan horse takeovers?
Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets. Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information.Published on 30 May 2025Updated on 29 May 202614How do I secure my exchange account?
Without adequate security, an unauthorized user could steal your funds with no chance of recovery. To protect your assets, we offer advanced security features and encourage vigilance against phishing attacks, which are among the biggest threats to crypto users. Phishing attacks occur when an attacker pretends to be a trusted source, often using fake URLs, emails, or SMS messages to get you to share sensitive info.Published on 12 Jun 2024Updated on 29 May 20261,349
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