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What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 29 May 20261,829How do I close my account? (web)
Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.Published on 22 Aug 2023Updated on 2 Jun 2026464How do I close my account? (app)
Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Select '>' to view the User Center page Open user center page 3. Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible.Published on 22 Aug 2023Updated on 2 Jun 2026898What are the cryptoassets that are listed on OKX in France?
JUP Jupiter KAR Karura KLAY Klaytn KNC Kyber Network KSM Kusama LDO Lido LINK Chainlink LOOKS LooksRare LPT Livepeer LRC Loopring LSK Lisk LTC Litecoin LUNA Terra Luna LUNC Terra Classic MANA Decentraland MASK Mask Network MATIC Polygon MINA Mina Protocol MKR Maker MLN Enzyme MOVR Moonriver MXC MXC NEAR Near Protocol NMR Numeraire NYM NYM OKB OKB OKT OKT Chain OMG OMG Network OP Optimism OXT Orchid Protocol PEPE Pepe PERP Perpetual Protocol PHA Phala Network POLS Polkastarter PSTAKE pSTAKE FinancePublished on 18 Mar 2024Updated on 29 May 20262How do I enable allowlist? (web)
After it's disabled, you're able to withdraw to any new addresses.What's the 30-day verification for the withdrawal from the address book? When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status. If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification. If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date.Published on 14 Aug 2023Updated on 29 May 2026419How do I enable allowlist? (app)
When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default. Select Change verification period to verify the address permanently. 30 days (default): Withdrawals to this address within 30 days will not require additional verification. When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status.Published on 14 Aug 2023Updated on 29 May 20261,946Why is my OKX app not working?
Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.Published on 16 Mar 2026Updated on 29 May 202618What limits are there for spot copy trading?
trading pair Spot trading pair Max holding amount (USDT) BTC-USDT, ETH-USDT 20,000,000 XRP-USDT, LTC-USDT, DOGE-USDT, SOL-USDT, SUI-USDT, PEPE-USDT 10,000,000 TRX-USDT, ARB-USDT, OP-USDT, FIL-USDT, STETH-USDT, ETC-USDT, APT-USDT, SHIB-USDT, ADA-USDT, LINK-USDT, DOT-USDT, XLM-USDT, UNI-USDT, OKB-USDT, AVAX-USDT, BNB-USDT, AAVE-USDT, HBAR-USDT, WLD-USDT, LDO-USDT, NEAR-USDT, XAUT-USDT, TON-USDT, BONK-USDT, WIF-USDT, TRUMP-USDT, PI-USDT, BABY-USDT, JITOSOL-USDT, WLFI-USDT, LINEA-USDT 2,500,000 BCH-USDT, DAI-USDTPublished on 30 Oct 2023Updated on 29 May 2026127What can I do if I trigger P2P risk control?
Ensure that the information provided is clear, accurate, and authentic to avoid delays in processing. You may be required to update the app and complete the self-service appeal by following the instructions provided in the email. Important Reminder: If you have already created a wallet, please ensure that you securely back up your wallet’s seed phrase and private key before updating the app.Published on 13 Sept 2023Updated on 2 Jun 20261,837How can I troubleshoot web or app issues?
Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on 11 Feb 2026Updated on 2 Jun 202613Lead traders: Spot lead trading guidelines
We offer a wide range of cryptocurrencies to help you benefit from some of the best market depth in the industry. Copy trading includes a mechanism that provides lead traders with up to 30% profit-sharing.How is spot lead trading different from regular spot trading? Assets you buy through spot lead trading will be frozen when you buy it. This is to make sure lead traders don't sell or transfer the assets, or carry out another action that could impact the lead trade.Published on 30 Oct 2023Updated on 29 May 2026197What should I do during or after a scam?
This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered. Note: crypto transactions are irreversible once confirmed on the blockchain. OKX can't reverse completed transactions. Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify?Published on 11 Mar 2024Updated on 29 May 2026770How do I authorize a new device when I log in?
If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on 31 Aug 2023Updated on 4 Jun 202613,981Where do I find limits, fees and processing time details for cash deposit?
Weekly limit: The maximum amount you can deposit over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit. Maximum Deposit: The maximum number of deposits you can make for a defined period.What is the deposit processing time?Published on 11 Apr 2026Updated on 29 May 2026Where do I find limits, fees and processing time details for cash withdrawal?
Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 11 Apr 2026Updated on 29 May 2026