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What can I do if I trigger P2P risk control?
What should I do if I trigger the platform's risk control? You can submit a self-service appeal in the app by following these steps. This is the fastest and most effective way to process your appeal. You can go to your OKX app homepage > P2P trading, select the Appeal in the pop-up window at the bottom of the page. Please complete the facial recognition verification as prompted and submit all required materials.Published on 13 Sept 2023Updated on 2 Jun 20261,836What can I do if my device is running in an unsafe environment?
This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers. Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users.Published on 19 Jan 2023Updated on 29 May 2026301How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Resulting buy and sell amounts differ slightly Because the buy fee is charged in BTC, the amount of BTC you end up holding after a buy is slightly lower than what’s shown as the gross amount. In this example: Buy amount: 0.00005222 BTC Buy fee: 0.00000005222 BTC Net BTC held after buy: 0.00005222 - 0.00000005222 = 0.00005216778 BTC Sell amount: 0.00005216 BTC This leads to a tiny leftover BTC balance.Published on 20 Jun 2025Updated on 29 May 202658What can help prevent P2P crypto scams and protect my assets?
In most instances, scammers will use strong language to pressure you into giving up your crypto assets. These scammers can also easily manipulate data, including receipts, photos, or screenshots. How to prevent fake receipt scams: Always double-check your payment account to confirm you received the appropriate amount before releasing any crypto assets. Don't be pressured to release your crypto holdings immediately.Published on 2 Sept 2023Updated on 29 May 20261,466How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on 17 Oct 2024Updated on 1 Jan 2026454Pay wallet auto top-up FAQ
You can add up to 3 funding sources and assign each a priority ranking. The system follows a waterfall approach — it draws from the highest-priority source first, and only moves to the next source if the current one has insufficient funds.Does auto top-up support both funding and trading account balances? Currently, only a single account is supported at the moment.In what order does the system deduct funds? The system processes each configured asset in the order you have set.Published on 14 May 2026Updated on 5 Jun 20264How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,046Passkey FAQ
To continue, tap Use another device and scan the QR code with the device where your passkey was originally set up.5. Does Android support fingerprint login for passkey? Yes. When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region?Published on 19 Mar 2025Updated on 4 Jun 2026136How does futures spread trading work on OKX Liquid Marketplace?
That’s why this strategy is called market neutral; the underlying asset’s price direction does not influence its profitability. In other words, futures spread traders can profit when the market trends go up or down, or remain flat over the terms of the traded contracts.Published on 13 Mar 2024Updated on 29 May 20266How do I set up indicators on the chart?
You can apply multiple indicators simultaneously. Simply repeat the process for each indicator. Once you've set up indicators, you can save the chart layout for easy access later. Use indicators in combination with our backtesting tools to evaluate your strategies on historical data.How do I customize my chart settings? Select the Settings icon in the chart toolbar to open the settings panel. It has four tabs: OKX trading chart settings Symbol — controls candle appearance.Published on 30 Nov 2024Updated on 29 May 202615Trading Signal Bot FAQs
Can I set up multiple trading pairs in one signal bot? Absolutely! You can efficiently manage multiple trading pairs within a single signal bot. During setup, you can select Create > Add trading pairs you want to include, allowing you to effectively monitor and execute trading signals for those specific pairs. Signals for pairs not chosen during setup will be filtered out. Add the trading pairs7. I received an error - "Incorrect type of instrument (51000)". What does this mean?Published on 9 Oct 2023Updated on 29 May 2026137What's a dusting attack?
One lesser-known attack is the dusting attack, which can compromise user privacy without immediate detection. Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin.Published on 4 Oct 2024Updated on 29 May 202614How can I reduce trading fees?
Invited users can reach the required trading volume through spot, perpetual swaps, futures, margin, or options trading. P2P trading doesn’t count toward the trading volume. For details on becoming an OKX Node and enjoying rebates and fee discounts, please refer to the OKX Node Program Rules. Invitees can achieve a trading volume of 50 USDT through spot, swap, futures, leverage, or options trading. P2P trading does not count towards the trading volume.Published on 19 May 2025Updated on 29 May 202670How do I set up a recurring buy plan?
What's recurring buy and how does it work? Recurring buy allows you to automate your crypto purchases on the schedule of your choice. You can set up a daily, weekly, every 2 weeks, or monthly plan to build your portfolio by purchasing crypto at consistent and fixed intervals. Example: if you set up a plan to buy $30 of BTC weekly starting on a Tuesday, you'll automatically buy $30 worth of BTC every Tuesday that follows.Published on 23 Jan 2025Updated on 29 May 202650How do I level up my trades with Mizar?
Additionally, you'll receive 5 USD credits and $10,000 free to trade upon signing up. After the first month, you'll receive a $1,000 free volume to trade.2. Do I need to deposit funds on Mizar to trade? No. Mizar is non custodial. That means you don't need to deposit any funds on Mizar to trade, but you can connect to your exchange with API keys.3. How do I connect OKX to Mizar? Learn more on how you can create your OKX API key and how to connect it to the Mizar bot by reading about it here.Published on 28 Mar 2024Updated on 29 May 20265