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What are Source of Funds (SoF) and Source of Wealth (SoW)?
SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows businessPublished on 24 Dec 2024Updated on 17 Nov 20251X Drops Club United States
X Drops Club Terms and Conditions Last Updated: 4 December, 2025 1. X Drops Club is a rewards program offered by the OKX entity on which you are onboarded as a customer under the OKX Terms of Service ("OKX"). It is a rewards program through which customers can earn selected tokens ("Rewards") by holding digital asset tokens ("Eligible Tokens") with certain asset thresholds in their funding and/or...Published on 5 Dec 2025Updated on 24 Mar 2026Why hasn't my deposit been credited?
Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.Published on 1 Sept 2023Updated on 22 May 202614,009How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026442How do I buy with debit / credit cards?
You can instantly buy crypto with a small fee using Visa and Mastercard debit and credit cards.Published on 22 Feb 2024Updated on 14 May 2026585How do I remove my debit or credit card?
To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on 21 Apr 2026Updated on 30 Apr 20261How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 6 Apr 20267,040Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 20261,965How does futures spread trading work on OKX Liquid Marketplace?
That’s why this strategy is called market neutral; the underlying asset’s price direction does not influence its profitability. In other words, futures spread traders can profit when the market trends go up or down, or remain flat over the terms of the traded contracts.Published on 13 Mar 2024Updated on 10 Sept 20256Why am I asked to confirm my personal details again?
We may request you to update or verify the following information: Personal details: name, ID number, and date of birth Address information: address and proof of address (if applicable) Account purpose: how you use your account (for example, salary deposits, payments while traveling, money transfers, savings or others) This information helps us: Verify your identity and secure your account Prevent unauthorized access and financial fraud Maintain compliance with global financial regulations All yourPublished on 19 Mar 2025Updated on 15 Oct 2025151OKX ZERO Trading Fees event FAQs
We would like to give more crypto enthusiasts the chance to switch to OKX and try our platform. By sending the subsequent 100 USDT rebate cards after the previous card balance has been utilised, we will be able to extend the promotion to more traders like yourself! Keen to invite your friends to enjoy this promotion? Check out our referral rewards here. Your referred friend will receive an instant rebate fee card when they sign up and join the Zero Trading Fees activity now.7.Published on 6 Jul 2023Updated on 3 Apr 202638OKX AI 101
Common AI & Trading Terms LLM:Large Language Model — the AI's core for understanding and generating text Token:the smallest unit of text processed by LLMs, ~0.75 English words Prompt:the instruction or question you give to an AI AI Agent:an AI system that can autonomously plan and execute tasks MCP:Model Context Protocol — the standard for AI to call external tools Context Window:the maximum number of tokens an LLM can process in one go Hallucination:when AI generates plausible-sounding but factuallyPublished on 4 May 2026Updated on 22 May 20262What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on 5 Feb 2024Updated on 8 Oct 2025132What is trigger order?
For selling, proceeds are credited to your balance. Note: Apple Pay, Google Pay, debit/credit cards, and PayPal are not supported for trigger orders.Can I use trigger order on both web and app? Trigger orders are only available on the app. This feature isn't supported on the web.Placing a trigger orderHow do I place a trigger buy/sell order? Follow the steps below to place a trigger buy order. Go to Menu > select Buy or Sell under trade section.Published on 8 May 2026Updated on 22 May 2026Event Contracts FAQ
At 16:00, the OKX index price = 85,312 USDT (above 85,000 USDT): Settlement result: Up wins Auto-credited to account (before fee deduction): 500 × 1.00 = 500.00 USDTHow does the platform handle disputed results? If there is a dispute over the settlement result, the platform will handle it through a review process. Triggering a review may delay settlement.Published on 16 Apr 2026Updated on 14 May 2026