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What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
What's Futures DCA bot? Futures Dollar-Cost Averaging (DCA) is a trading bot that helps you to automate your futures trading and take advantage of the Martingale strategy. With Futures DCA, you can set up a DCA strategy to automatically buy more contracts if the price of the asset drops, allowing you to potentially recover losses and make a profit.It's important to note that while the Martingale...Published on 3 Apr 2024Updated on 29 May 202681How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on 26 Aug 2025Updated on 2 Jun 202654What can I do if I trigger P2P risk control?
An official Customer Support will contact you via email and walk you through the process. Please ensure you stay reachable and check the email address linked to your OKX account for an email from OKX. Provide the required information according to the email received.2. Why can’t I appeal T+1 orders?Published on 13 Sept 2023Updated on 2 Jun 20261,836What can help prevent P2P crypto scams and protect my assets?
Only seek support from official channels: always seek assistance from customer service through our chatbot. To learn about other types of scams, visit here.Published on 2 Sept 2023Updated on 29 May 20261,466What's Private Copy Trading?
Select Manage copy traders to view all copy traders that are currently copying you Proceed to the Manage copy traders sections to see the list of your copy traders You’re able to filter by: Trader type Direct invitees: invitees lead traders directly invited through the OKX Affiliate Program. Indirect invitees: invitees invited by your sub-affiliates through the OKX Affiliate Program. Non-invitees: copy traders who aren't invited through the OKX Affiliate Program.Published on 29 Aug 2023Updated on 29 May 20261,748How do I buy and sell crypto with a third party?
You'll need to go through their onboarding and verification processes before making a transaction.What are the transaction limits for buying and selling through a third party? Buy and sell limits are set by each provider. After you go through the steps mentioned earlier, you'll be able to see each provider's limits on your screen.How long does it take to receive crypto? The fiat provider will send your crypto once the payment has been completed.Published on 5 Sept 2023Updated on 29 May 2026677How do I stay safe from phishing SMS using the name OKX?
If something seems off, contact OKX support through the app for official assistance.What I should NOT do: Don’t click on links from suspicious or unexpected SMS messages. Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX. Don’t download apps, extensions, or wallets from unknown or unofficial sources.Published on 9 May 2025Updated on 29 May 2026325How can I reduce trading fees?
Invited users can reach the required trading volume through spot, perpetual swaps, futures, margin, or options trading. P2P trading doesn’t count toward the trading volume. For details on becoming an OKX Node and enjoying rebates and fee discounts, please refer to the OKX Node Program Rules. Invitees can achieve a trading volume of 50 USDT through spot, swap, futures, leverage, or options trading. P2P trading does not count towards the trading volume.Published on 19 May 2025Updated on 29 May 202670How do I manage my P2P settings?
We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool. If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 29 May 20262,537Beneficial Ownership FAQ
Please see the organizational chart below for an example of how to capture ownership through intermediary entities. Learn more about the types of institutions that are supported by us here.Published on 10 Oct 2024Updated on 29 May 20266How do I track my assets when trading in Spot and Futures mode?
While trading in Spot and Futures modes, you can monitor your assets through the Position and Assets tabs on the trading screen. We've seamlessly integrated these options to improve your trading experience. They're crafted to simplify navigation and elevate user satisfaction. Positions and assets are combined in one menuHow do I filter to track my positions and assets? Users will find their positions and assets displayed together under the Positions and Assets menu.Published on 23 Oct 2024Updated on 29 May 202620Pay Account FAQ
Send USDC or USDT onchain through X Layer, Ethereum, TRON and many other networks. Note: onchain transactions require a network fee to be paid in the network's native crypto.How can I recover my Pay account? You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account?Published on 16 Sept 2025Updated on 3 Dec 2025OKX API FAQ
The interface cannot directly obtain the price increase or decrease, but it can be calculated through a calculation formula. The rise and fall value of the latest transaction price compared to the opening price of the K-line 24 hours ago/100% of the opening price of the K-line 24 hours ago. The above formula data can be obtained through the market interface here. What's the reason for the error message "51000 Parameter posSide error" when placing an order?Published on 20 Sept 2024Updated on 5 Jun 2026139What onboarding information is required for a Publicly Traded Company?
Publicly traded companies are entities with distributed ownership among public shareholders through publicly traded stock shares.Who are the key persons for a publicly traded company?Published on 13 Oct 2023Updated on 29 May 202679Lead traders: How do I carry out lead trades?
In the app, you can cancel lead trades by navigating through Trade > Bots & Copy > My lead trades > Settings > Stop leading trades. Status of lead trades for spot copy trading and futures copy trading are required to be set up separately. Lead traders have the option to cancel both or to cancel either one and keep the another.Published on 21 Dec 2022Updated on 4 Jun 2026395