All
FAQ
Announcements
Product documents
What should I do if my withdrawal isn't successful?
When you initiate a withdrawal on our platform and it doesn't arrive, it may be due to various reasons, such as the withdrawal being in progress, the withdrawal being canceled, or the funds being sent to the wrong address. The specific situations are as follows: Awaiting Withdrawal When you request a withdrawal on the platform, it goes through four stages: Withdrawal Request > Pending >...Published on 17 Oct 2024Updated on 29 May 2026271How do I create a successful copy trade order?
Insert the amount per order and the maximum total amount that you would like to follow You can also configure advanced settings to ensure a successful order. They are categorized into four sections: Contract settings: customize your contract type, margin mode and leverage Select either Same as trader to follow the lead trader's contract or Custom to select preferred contracts from the available list in the Selected contracts field.Published on 2 Aug 2023Updated on 5 Jun 2026354How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on 29 Apr 2024Updated on 29 May 2026206Satoshi test FAQ
What should I do if the Satoshi test is successful? If the Satoshi test is successful, you can proceed with your withdrawal as normal. The successful test verifies that you have control over the withdrawal address.10. Will I need to perform the Satoshi test every time I make a withdrawal? Once your address is verified via the Satoshi test, it remains verified for a period of six months.Published on 28 May 2024Updated on 29 May 202643What's Satoshi test and how do I complete it?
If you have any withdrawals that are currently on hold due to pending Satoshi test verification, rest assured that these will be processed and sent on-chain immediately following successful verification. This ensures that your transactions aren't unduly delayed once verification is confirmed. In the event that the verification times out, you have the option to re-attempt the verification process.Published on 28 May 2024Updated on 29 May 202667How do I use Trading bonus?
After successful activation, the funds of the activated trading bonus voucher will be automatically transferred to your trading account. On the app: enter Assets > Trading account > History On the web: select My Assets > Order Center > Trading account historyHow do I view its balance? If you have multiple Trading bonus vouchers, after successful activation, the balance of trading bonus will show the current cumulative total, for example, total activated trading bonus - consumed trading bonus.Published on 8 Mar 2024Updated on 29 May 20261,243What do I need to do when I change my country of residence?
Upon successful identity verification, your country/region of residence will be updated to your new one.Published on 10 Apr 2025Updated on 4 Jun 2026646How to withdraw, trade and stake WLD tokens on OKX wallet?
Hold the button to send the token You will receive the Order Successful notification once it's completed. Successful notification of your transactionHow do I trade WLD tokens on OKX Wallet? Follow these tutorials to start trading on OKX Wallet: OKX DEX User Guide (App) OKX DEX User Guide (Web) Make sure you have Op_ETH for gas fees for both trading and staking.Published on 28 Jul 2023Updated on 29 May 2026103How do I set up TP/SL with the Order line?
Managing risk and securing profits are crucial aspects of successful trading. Using the order line to set Take Profit (TP) and Stop Loss (SL) orders offers you the ability to visually manage your orders and adjust the TP/SL levels directly on the chart, enhancing precision and efficiency. The order line feature on our platform is a powerful tool as it helps you in making informed adjustments and better managing trades.Published on 21 Jun 2024Updated on 29 May 2026175How do I set a price alert?
In the fast-paced world of trading, being proactive in monitoring market fluctuations is a cornerstone of successful trading. One effective method to achieve this is by configuring alerts. By setting up alerts, you establish a proactive defense mechanism, ensuring you're promptly notified whenever price action aligns with your price levels of interest. How can I set a price alert? You can set a price alert and be informed when the price reaches the key price points.Published on 30 Apr 2024Updated on 29 May 2026261How do I verify my identity with Singpass?
Singpass verification journey Select your ID type as Singpass Select the QR code to redirect to Singpass App Tap the QR code to proceed to the log in phase Once you're in the app, it'll load a page that'll ask for your permission to log in, so select Approve Approve the log in to the Singpass profile A page with Singpass' terms and conditions will be loaded, select I Agree to complete with the authentication Agree with the sharing of your details with Singpass You'll be redirected to the Singpass successfulPublished on 13 Sept 2024Updated on 29 May 20266How do I select the correct network for my crypto withdrawals and deposits?
Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on 22 Aug 2023Updated on 29 May 202621,551How do I invite existing users to join the Affiliate Program?
Will users get notified when the rebinding is successful? Yes. Once approved, users will receive a confirmation notification. You can also check your Chat in the top right corner of the OKX app home page to view system messages.2. What happens if a user doesn't meet the eligibility criteria? Users who don't qualify will see a notification as soon as they open the link and won't be able to proceed to the submission page.3. Will rebinding affect a user's open positions or trading activity? No.Published on 27 Sept 2023Updated on 29 May 2026OKX ZERO Trading Fees event FAQs
I've fulfilled the requirements but have yet to receive my rebate card If you have successfully enrolled in this promotion, there would have been a prompt to confirm successful participation at point of enrolment and the button will now display Joined. Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event.Published on 6 Jul 2023Updated on 29 May 202638How do I activate my Pay?
Successful creation of a passkey (Android devices must support Google services). The country used for identity verification must not be on the restricted list here. The app must be updated to the latest version (Recommended: iOS 16+ and Android 7+). You can activate Pay by following these steps:How do I activate it? Go to Simple and select Pay from the main menu Select Activate Pay, and set up a secure passkey Complete the security verification and you're all set!Published on 16 Sept 2025Updated on 29 May 20261