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Why did my identity verification fail?
Face Recognition–Related Issues Face recognition failed / Page shows information mismatch Account verification must be completed by the account owner. If you encounter face recognition failure or information mismatch, please contact our customer support team for assistance. Face does not match / ID document does not match face recognition Please ensure that your facial features match the uploaded documents and are clearly visible.Published on 5 Sept 2023Updated on 13 May 202611,575How do I use the liquidation price calculator?
value * number of contracts / open price / leverage Taker fee = (face value * number of contracts) / open price * Taker fee rate P&L ratio = P&L / marginHow do I calculate the Exit price?Published on 3 Jul 2024Updated on 16 Apr 202639Guide to ID and selfie photos for identity verification
face or blocked by your fingers.Published on 13 Oct 2023Updated on 28 Jan 202613,862How do I create passkeys? (web)
Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey? When recognizing a face or gesture, please ensure that the surrounding environment is neither too bright nor too dark, and then try again. If you have reached the maximum number of face verification attempts, verification will be temporarily unavailable.Published on 16 Aug 2023Updated on 21 May 20264,298How do I secure my exchange account?
Face verification The face verification system enhances user security through precise verification checks, including liveness detection and face comparisons. These measures provide an added layer of safety for account activities and user authenticity. This step takes place during identity verification and high risk scenarios, where it matches your live image with the one provided for identity verification during your onboarding stage to ensure consistency.Published on 12 Jun 2024Updated on 22 May 20261,343How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 6 May 202631,364How do I create passkeys? (app)
Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal. To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account.Published on 16 Aug 2023Updated on 22 May 202613,314Apple Pay – Additional Terms
Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing.Published on 8 Aug 2025Updated on 8 May 202610Why should I choose OKX affiliate program?
Dedicated 24/7 account managers: anytime you face any issue, our experienced 1-to-1 account manager and customer support will be at your service. Instant messaging: you can chat with your invitees one-on-one or in a group chat on our platform anytime, anywhere. Partner with sub-affiliates: build and manage your own team, and work together with sub-affiliates to expand your reach.Published on 19 Apr 2024Updated on 30 Apr 202618How do I verify my identity with Singpass?
the authentication Agree with the sharing of your details with Singpass You'll be redirected to the Singpass successful notification page, select Next to proceed to the next phase Complete your Singpass authentication process by selecting NextFace authentication process on OKX platform You'll be prompted to take a selfie, select Next Proceed to the selfie process to verify your account Take selfie for verification, wait up to 2 minutes to get the result Hold the phone still once you've got your facePublished on 13 Sept 2024Updated on 9 Feb 20265What are the advantages of using cross margin and isolated margin?
If your position faces liquidation, you will only lose the 5 BTC, and the other 5 BTC will remain unaffected. Isolated margin can help reduce risk.2. Advantages of cross margin: Shared margin increases funds utilization Under cross margin, positions in futures with the same settlement crypto share margin, and profits and losses offset each other, helping improve capital efficiency.Published on 20 Mar 2023Updated on 14 May 202643How do I buy crypto with Apple Pay?
Log in to your account on OKX app, go to Buy Crypto Select '>' icon under Select your payment method Select your payment method section On the method selection screen, select Apple Pay Select Apple Pay as your payment method Select the crypto and amount you want to purchase, then select Preview your order Review your order and confirm it by selecting Buy Authenticate the purchase using biometrics (Face ID/Touch ID) or your device PINFAQ1. How do I add my card to Apple Pay?Published on 11 May 2026Updated on 11 May 2026How do I check the status of my returned withdrawal?
You'll also be asked to briefly explain the issue that you're facing. One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.Published on 30 Oct 2023Updated on 9 Feb 2026294What should I do if facial recognition fails?
Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.Published on 11 Oct 2024Updated on 14 May 2026510How does futures spread trading work on OKX Liquid Marketplace?
Since trading futures spread is market neutral and requires two legs, crypto traders often face several issues: Execution risk: trading multiple-leg strategies in the order book requires entering one leg of the trade after the other. The executed price of the second leg can differ from the desired price, particularly in times of high volatility. Customization: futures spread trading is often only available on a limited number of instruments.Published on 13 Mar 2024Updated on 10 Sept 20256