All
FAQ
Announcements
Product documents
Address type upgrade FAQ
Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network. Token scope: When you select a single EVM or non-EVM network, you can further choose "All tokens" (withdraw any token on that network) or "Selected token" (restrict withdrawals to a specific token only).Published on 26 Aug 2025Updated on 5 Jun 2026859How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 2 Jun 202630How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 5 Jun 202619,724How do I change my verified name?
Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on 18 Mar 2026Updated on 5 Jun 202692How do I secure my account after detecting unusual activity?
If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.Published on 21 Mar 2025Updated on 29 May 202634How do I secure my exchange account?
The password should be 8–32 characters long, and include a number, a lowercase letter, an uppercase letter and a special character. Once done, select Sign up to proceed. In the example above, we use an email address to create a new account. After you select Sign up, you'll receive a verification email from us to the address you provided. Check your email for the six-digit verification code, enter it in the required field, and select Continue to complete the registration process.2.Published on 12 Jun 2024Updated on 29 May 20261,350OKX Brazil Affiliates New User Campaign
When a user affiliated with you trades on OKX, you are eligible for a reward: Tier 1: for every user that completes a single trade in the bracket amount of 1.500 BRL to 1.999 BRL, you'll be rewarded with 25 BRL in USDT. Tier 2: for every user that completes a single trade in the bracket amount of 2.000 BRL to 2.499 BRL, you will be rewarded with 50 BRL in USDT.Published on 11 May 2024Updated on 29 May 20261What are the advantages of using cross margin and isolated margin?
If an extreme market conditions occurs and a single crypto position incurs significant losses, it will not affect any other crypto in your account or impact other positions.Published on 20 Mar 2023Updated on 29 May 202643How do I verify OKX's ownership and balance of the wallet address?
address is displayed based on the returned result The balance of a single address is displayed based on the returned result 3.Published on 26 Sept 2023Updated on 29 May 20261,004How do I turn on and sync multiple charts on a screen?
Order and position lines are also displayed only in the single-chart layout. Note: the multiple-chart sync feature is available on the web version only.Published on 9 Aug 2024Updated on 29 May 202633How do I trade perpetual futures on OKX?
Cross margin behaves differently depending on what account mode you're in: if single currency, then the entire currency balance will be used as margin, whereas if multi/portfolio margin, then the USD value of the entire account balance will be used as margin. As part of our Unified Account system, we offer three account modes — Single-currency, Multi-currency, and Portfolio — to customize risk parameters further.Published on 25 Mar 2024Updated on 2 Jun 2026133How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on 17 Oct 2024Updated on 1 Jan 2026454How do I use the custom formula feature?
With custom formulas, users can: Merge multiple charts: Create custom formulas involving various cryptocurrencies and seamlessly combine them into a single, comprehensive chart. Customize your insights: Leverage arithmetic operations like addition (+), subtraction (-), multiplication (\*), and division (/) to generate tailored insights and uncover unique trends. Analyze performance: Assess a token's strength by directly comparing its performance with others.Published on 5 Mar 2025Updated on 29 May 20264Pay wallet auto top-up FAQ
Currently, only a single account is supported at the moment.In what order does the system deduct funds? The system processes each configured asset in the order you have set. Once a given asset is fully exhausted, it moves to the next asset in your priority sequence.Will the system retry automatically if a top-up fails? No. The system makes a single attempt per trigger event. If the attempt fails, you'll be notified and will need to either top up manually or review and adjust your rule settings.Published on 14 May 2026Updated on 5 Jun 20264Trading Signal Bot FAQs
A single message is sufficient for the bot to intelligently execute the reversal directly. Here's an illustrative example: Suppose you have a long position, and you want to execute a reversal to a short position. You can send a single alert message indicating the desired direction and size of the new position, and the bot will seamlessly handle the reversal for you.Published on 9 Oct 2023Updated on 29 May 2026137