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Pay wallet auto top-up FAQ
You can also enter the page through the low balance alert on the Pay page as well Auto top-up on the Balance details page of Pay Low balance alert banner on Pay page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Auto top-up page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Details of your auto top-up on the confirmation page Once all good, proceedPublished on 14 May 2026Updated on 5 Jun 20264How do I use the Top position long/short ratio indicator?
The display of Top position long/short ratio indicatorHow do I turn on the Top position long/short ratio indicator? When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Top position long/short ratio Select Top Pos.Published on 16 May 2024Updated on 29 May 202616How do I use the Top account long/short ratio indicator?
What's the Top account long/short ratio indicator? The Top account long/short ratio indicator visualizes the ratio of accounts with net long positions to those with net short positions among the top 5% of traders with the largest open position value. The Top account long/short ratio is viewed as a gauge of top traders' sentiment, where a high ratio suggests optimistic expectations.Published on 16 May 2024Updated on 29 May 202621How do I set up indicators on the chart?
Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on 30 Nov 2024Updated on 29 May 202615How do I set a price alert?
Navigate through the process by following these steps: On the App: 1. Tap Trade > Select the trading type at the top 2. Tap the three dots in the upper right corner > Alerts > Add alert 3. Configure the parameters for your alert > Add alert On the Web: On the trading page, select the Alerts option by selecting the bell icon above the trading chart Start by setting the price alert, just by selecting the Alerts option Configure the parameters for your alert and select Add alert.Published on 30 Apr 2024Updated on 29 May 2026261Introduction to proportional copy trading
How to perform proportional copy tradingWeb version Step 1: Click on the top navigation bar, then select Trade > Bots & Copy > Copy Trading > futures Copy Trading or spot copy trading. If you do not see the corresponding entry after clicking, please log in and try again. Step 2: After entering the copy trading section, go to the Bots & Copy and select the lead trader card you are interested in. Click the Copy button in the upper right corner of the card to access the copy trading settings.Published on 4 Apr 2023Updated on 29 May 202659How do I add OKX widget on my phone?
Note: in case you've skipped the prompt, you may find this toggle from Settings > Apps > Menu > Special access > Appear on top > Make sure the toggle is on for OKX. (Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screenWhat's the recommended device settings? We recommend Android users make these setting changes to ensure widget display data is refreshed promptly. Actual setting steps may vary by device.Published on 15 Aug 2023Updated on 29 May 20266,114How do I reach out to OKX Singapore customer support?
We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.Published on 18 Jun 2025Updated on 29 May 20262How do I download my account statements?
Select Download to download the statementI want to download monthly account statements To download your past 12 statements, please follow these steps: Select Account statement from the menu bar at the top to view the available monthly statements Select Account statement to view available monthly statement Select Download to download your preferred statement Select download to download the statementI want to download account statements from a specific date To download your statements from a specificPublished on 6 Nov 2024Updated on 5 Jun 20262How do I navigate to and customize notification settings?
Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences. In this section, you'll be able to view and update the settings of your app accordingly, from the language up till the market indicators style.Published on 8 Oct 2025Updated on 29 May 202618How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.Published on 26 Aug 2025Updated on 2 Jun 202654How do I invite existing users to join the Affiliate Program?
Get invitation link App: Go to your Affiliate portal > Reconnect users > Invite now > Copy invitation link Web: Follow the same steps — go to your Affiliate portal > Reconnect users > Invite now > Copy invitation link3. Send the link and invitation code to the user Send the copied invitation link and your invitation code to the user. They'll need to open the link in a browser, log in to their OKX account, enter your invitation code, and provide a reason for the request before submitting.4.Published on 27 Sept 2023Updated on 29 May 2026How do I manually set up futures grid trading bot?
If both base and quote assets are insufficient, users will be prompted to top up quote assets to meet the minimum investment required. Topping up base assets isn't permitted. Profit and Loss (PNL) will be reinvested by default after any edits. The marketplace workflow isn't included in this phase, so edits by lead traders won’t be broadcasted to subscribers. Edits can be performed in all running states, except for STOP_DELAY_TRIGGER.Published on 6 Jun 2024Updated on 2 Jun 2026103Pay FAQ
You can activate Pay in just a few steps, depending on whether you've completed identity verification. If you haven’t completed identity verification: Select Get verified on the Pay homepage to begin. Once that's done, return to the homepage and select Get started to create your passkey and activate Pay. Learn more here.4. How do I make a payment on Pay?Published on 16 Sept 2025Updated on 29 May 20261How do I secure my account after detecting unusual activity?
If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.Published on 21 Mar 2025Updated on 29 May 202634