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Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on 29 Jan 2025Updated on 29 May 202649How do I conduct spot trading?
We currently support multiple spot trading zones, including USDT, TRY, and crypto. Spot markets operate 24/7 with real-time price updates, allowing you to trade at any time. Spot trade opening time for newly listed coins will be based on the official announcement.How do I conduct fund transfers? Before you start spot trading, you need to transfer funds from your funding account to your trading account.Published on 20 Mar 2023Updated on 29 May 2026216Understanding the risks of using digital payment token services
Try to understand how your assets are stored and protected.Business Conduct Risk Business conduct risk arises when a platform acts in its own interest at the expense of its customers. This includes unethical or misleading practices like fraud, lack of transparency, conflicts of interest, or failing to meet expectations. You can reduce this risk by choosing a licensed platform that clearly discloses any conflicts and the steps it takes to manage them.Published on 17 Jun 2025Updated on 29 May 20263How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on 26 Sept 2023Updated on 29 May 20261,004How do I determine my company type and understand which documents I need to prepare?
Senior management: You can also approach senior executives or management personnel who have more in-depth knowledge of your institution's structure and operations. If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 29 May 2026148Travel Rule FAQ
You're required to connect your private wallet with OKX and conduct a signing to attest that you own the address.3. Why is my private wallet verification unsuccessful under the Travel Rule? Please ensure that the withdrawing address matches the address you are conducting the signature with. If you're having trouble doing so, we recommend you import your private wallet to OKX wallet and conduct the signing with OKX wallet instead.Published on 20 Jul 2023Updated on 29 May 2026815What attestation do we need to agree to when verifying as an institutional customer?
Applicant has conducted, and will conduct at all times hereafter, reasonable due diligence with respect to its activities and operations sufficient to support any Application Documentation provided by Applicant and the statements made herein.Published on 5 Feb 2024Updated on 29 May 2026132What can help prevent P2P crypto scams and protect my assets?
The scam is complete once the victim approves the transaction, which results in the victim's funds being transferred from their bank account or crypto wallet to the scammer. How to prevent chargeback scams: Avoid using payment platforms that support chargeback, such as PayPal. Don't rush into approving P2P transactions.Published on 2 Sept 2023Updated on 29 May 20261,466Why is my deposit/withdrawal suspended?
Please follow the project team's official announcement, or retry deposit/withdrawal on our platform.Specific cryptocurrency is delisted We're committed to safeguarding users' interests and maintaining the longevity of the industry. As such, we will regularly conduct thorough audits on project teams, operations, token transactions, and technology. Any tokens/crypto that fail to meet our standards will be delisted, and deposits will be disabled. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 29 May 20261,049OKX P2P verified merchant service agreement
Your continued use of any of our Services and the Site following any such modification constitutes your acceptance of these modified terms. If you do not accept the revised terms of this Agreement, you should stop using the Services.2.Published on 15 Sept 2023Updated on 28 Jan 2026753What onboarding information is required for a privately owned company?
If you have any questions, please contact our customer support.Published on 13 Oct 2023Updated on 29 May 2026286How do I safeguard my Web3 wallet from fraudsters?
Understand the project background: ensure you have a clear understanding of the project background and contact official customer support for confirmation if encountering unfamiliar activities. Adopt safer Web3 practices: avoid unfamiliar links and refrain from authorizing Web3 wallets to unknown third-party applications. Conduct cautionary measures: exercise caution with unfamiliar links or airdrops in your Web3 wallet. Regularly check and promptly revoke authorizations for unfamiliar sites.Published on 13 Dec 2023Updated on 29 May 20261,037X Drops Club United States
X Drops Club is a rewards program offered by the OKX entity on which you are onboarded as a customer under the OKX Terms of Service ("OKX"). It is a rewards program through which customers can earn selected tokens ("Rewards") by holding digital asset tokens ("Eligible Tokens") with certain asset thresholds in their funding and/or trading account(s), where applicable.Published on 5 Dec 2025Updated on 29 May 2026OKX x McLaren NFT Sweepstakes Terms & Conditions
Dispositive motions will be allowed, and the arbitrator must follow this Agreement, will have the same power to award damages and relief as a court (including reasonable attorney’s fees and costs), and will issue a binding written decision, which can be enforced by entry of judgment by any court of competent jurisdiction.Published on 25 Apr 2024Updated on 29 May 2026607Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on 29 Jan 2025Updated on 29 May 202630