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How do I update my login password?
Select Forgot your password after inserting your phone number or email address Enter your phone number or email address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enterPublished on Aug 22, 2023Updated on Oct 15, 202530Google Pay – Additional Terms
If you relocate, you must delete the token and re-enrol once your new address is verified. No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 202513Spot grid bot FAQ
Risks and considerations: The bot may buy or sell assets at the market price when re-initializing, depending on current market conditions. If you are uncomfortable with this re-initialization process, you can choose to stop the bot manually and create a new bot with the desired settings and investment. Also, keep in mind that when you edit your bot, any accumulated grid profits that haven't been withdrawn or used will be re-invested into the bot.Published on Aug 28, 2025Updated on Jan 22, 202621How do I remove my debit or credit card?
You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove.Published on Apr 21, 2026Updated on Apr 30, 20261What's Satoshi test and how do I complete it?
In the event that the verification times out, you have the option to re-attempt the verification process. Please be aware that while re-attempting may resolve verification issues, any network fees incurred during prior tests will not be refunded. This is important to consider as you manage your transaction costs. For more information about Satoshi test, visit here.Published on May 28, 2024Updated on Feb 17, 202664How do I reverse my trading position with one tap?
React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds. The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters.Published on Jul 5, 2025Updated on Apr 6, 202610How do I fix common issues with DEX trading wallet passkeys?
If it doesn't, follow the on-screen instructions to re-bind a new email for CeDeFi trading.11. What do the passkey labels mean? You can manage your passkeys by navigating to Profile & Settings > User Center > Security > Passkeys If there's a DEX label that appears on your passkey, it means that this passkey can be used for both Exchange and DEX transactions.Published on Nov 4, 2025Updated on Nov 17, 20251How do I get my individual account verified?
Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on Aug 7, 2024Updated on Dec 19, 202537Why did I receive an OKX account closure email notification? What should I do?
We recommend checking your wallet type and planning any asset transfers ahead of time within the grace period.Can I re-register after my account is closed? A closed account can't be reactivated, and the associated identity information can't be used to register again. Please make sure to withdraw your assets and complete all necessary actions before your account is closed. Thank you for your trust in our platform.I have ongoing Earn products. What should I do?Published on Apr 30, 2026Updated on May 14, 2026World Cup VIP Exclusive Gift Set FAQ
If you don't fill in the address information before the deadline or fill in an incorrect address, your gift set will be forfeited and re-shipment will not be available. Estimated delivery time: Gift sets will be shipped within 1 month after the event ends on March 31, 2026. Delivery times may vary depending on merchandise production schedules and logistics conditions.FAQHow do I choose the size of my merch t-shirt?Published on Dec 19, 2025Updated on Apr 24, 2026321How do I deposit USD or USDG with Bank transfer (ACH)?
If the problem continues, your bank connection may have been interrupted and needs to be re-established. Go to the Manage option under bank account selection, remove your existing linked bank account, and then relink it through Plaid. This'll restore the secure connection between your bank and us.8. How do I check my cash deposit history? You can review your deposit history on the cash deposit page under All deposits.Published on Jan 10, 2025Updated on May 11, 20262What's the Spot DCA bot and how do I use it?
Both take profit and stop loss are re calculated. The average BTC price is now 98729 USDT. After a while, the market jumps to 105000. The take profit will get filled. Let's assume it gets filled at 105000. This will mark the end of the cycle. Any outstanding orders will be cancelled and the bot will get ready for the next cycle.Published on Oct 3, 2025Updated on Nov 17, 20255
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